The Chelsea at New City offers luxury senior living, providing long-term and short-term personalized care in a vibrant community setting. Residents are supported by an expert team, ensuring a maintenance-free and worry-free lifestyle with plenty of activities.
Chelsea Senior Living provides state-of-the-art services and amenities for assisted living and memory care, ensuring residents have access to personalized care.
Lovely community! Staff are dedicated and committed to the population they serve. Warm, friendly, and inviting atmosphere! This is the kind of place that I would want my parents to live!
A place that feels like home . The staff are wonderful & they make an impact in the lives of those they serve .
Highest level of professionalism and care! Friendly and knowledgeable staff 😍 Very clean and vibrant and happy place! Everyone there goes above and beyond! Well done Chelsea at New City 👍🏼
Relative in memory care. Pretty bad. Rooms are not cleaned well and smell strongly of urine. This is not safe or hygienic. And leads to UTIs. Clothes smell like urine because soiled clothes kept in closets. Relative constantly being put in soiled bed even though there are ample supplies of chucks. These are either not used or are left in bed soiled. It’s disgusting and dangerous!
Management made aware but don’t do anything. Make excuses and try to blame resident. Or lie they will fix and then do nothing. Ridiculous.Management have zero transparency zero compassion, zero accountability and integrity.
Also find resident in soiled pull up everyday I visit. Some aides including management just ignore repeated requests by relative to go to bathroom.
Staff turnover atrocious. Good staff booted out. A couple or 3 aides are great, I hope they last.
Also, beware of levels of care. There is zero transparency. And no changes regardless of resident improvement.
Noticed how residents constantly forced to sit. Some need to stretch and some need to walk but they are not permitted and are physically restrained. Yes, I understand there are safety issues but not all residents are high risk for falling. And there needs to be some dignity.
Lastly, residents have nothing to do. They are in one room in front of tv with some activities. I often hear residents say they want to do something. But nothing available but the group activities.
Everyone at The Chelsea New City is wonderful! The staff is so nice! They always talk with the residents and make them know they are “home.”
Thank you for taking such good care of your residents!