At Desert Mountain Care Center, our talented and focused staff will work with you, your family, and your healthcare provider to create a comprehensive and effective care and treatment plan. Our welcoming smiles will tell you that Desert Mountain Care Center is a place to regain your strength and mobility and a place you can call home.
Indio’s Premier Location for Short-Term Rehabilitation and Long-Term Care
Worst place ever! I had to stay there for 10 days In August 2024. Most of the staff took forever answering the calls for help and if they answered it then they would come in the room and say ” oh I’ll be back ” and leave the room , then someone else comes in and they say the same thing, finally the 3rd nurse helped me. The food was terrible and they didn’t follow dietary instructions and sometimes they would not even give things mentioned on the menu for that week. Plus at night my roommate and I would get hungry since e the served dinner so early and we asked the nurses for a snack they said ” we don’t have any thing ” but management said that thenurses stations had snacks. Also I felt nauseous one day ad the couldn’t even get me a sprite or 7 up from the vending machine and they didn’t have any lemons either.
When having to face the reality of placing a loved one (or having to place yourself) in a Skilled Nursing environment, no matter the length of stay, is daunting and emotionally overwhelming. Having researched facility after facility as potential placement for our loved one, I learned the harsh reality of many such facilities. Desert Mountain Care Center has opened my eyes and gave me much needed hope. Their facility is inspiring and empowering. Their physical and speech therapists including their assistants and more importantly their leader, have gone above and beyond their call of duty to help this family and our loved one overcome hurdles necessary to regain some resemblance of the life once lived. Not only have those goals been achieved but their team have enabled him to surpass the minimum required and achieved greater goals that were above the scope, leaving our loved one feeling vibrant and able once again.
The entire nursing team(RN/CNA/Assistants) are in my opinion, some of the few remaining angels who have been able to continually provide excellent care in some of the most unideal of situations. Their handling of patient care, paperwork, families and their advocates, requests, constant questions, and incesant requests were always handled with a smile, direction, and explanation. The on staff Doctors handled inquisitions quickly and thoroughly, taking time to actually include the families in treatment or care.
I fully believe in the team at Desert Mountain from the top to the bottom. Every interaction no matter the situation, was handled with empathy and we left feeling informed, heard, not alone, and that we had strength behind us if necessary.
Nursing Homes are scary and I wish that there was some sort of facilitation for families that could provide them the ugly truth about some of these facilities while also providing comfort in knowing they’re not all bad you just have to know where to look, how to look, what to look for, and the questions you should always ask. An advocate who could listen and guide them through this process as they advocate for themselves and those they love. One day perhaps but for now my advice would be to do your research just as we painstakingly have, and you too will find that diamond in the ruff just as we did. *Every patient and their experience is unique and different and for us we cannot say enough positive things about Desert Mountain Care Center. This review is in our opinion based off the experiences we had.*
Words cannot express the depths of our gratitude and appreciation for everything they have done and continue to do for others. I hope we won’t have to meet again but if we do I know everything will be alright.
My daughter is unfortunately a disregarded patient here. I won’t go into details as I fear their retaliation on her. But when I am finally able to get her moved, I will let it all out. I wouldn’t place Satan here for treatment let alone people you love.
Major problems.
Just arrived. This place smells and its dirty. There is no ac, it is so hot I don’t know how or why this facility is open. They didn’t even know she was arriving today