Balance Assisted Living and Memory Care

This place is way to dang much they shouldn’t be open any more period! They don’t care about the residents nor the employees there point blank.i use to work there & gave my all til it was time for me to leave.its so sad to say that this place is only about money & don’t care about anyone period! I feel so bad for the residents there.one day this place will be closed down due to not being ran right covering up things & not treating ppl the way they should be treated period! Alot of the employees there deserve so much more but the higher up don’t care.the employees there are over worked all day everyday.think before you but any one here cause I would never ever put anyone here that I know with out a doubt.prayers for all the residents that live there & employees that work there.

I’m giving this facility 1 STAR REVIEW.

I placed my elderly 91 year old mother at Balance Assisted Living in Lodi, CA due to a friend’s recommendation because at the time, her father was living there. My mom was well cared for, and staff were very attentive.

However, six months later, Del Monte Assisted Living bought the company. Employees of many years suddenly were let go. I live out of state and had put my trust in this facility. Communication was horrible with me leaving messages of concern on the phone about the care of my mother, and no call backs.

Heat was off for 3 consecutive days and when I contacted the owner, he said he wasn’t aware of the situation. Another time, there was no cook available to prepare dinner for the residents, so the company provided delivered pizza for all of the residents. My mom later told me it was cold, hard, and she threw it away. Also, several times, there was no hot water for my mother to shower, so she missed having her twice a week shower. and when the water was “warm” she had to wait until her next shower day to take a shower. So there were times she didn’t’ get a shower for that week, prolonging her shower to 10 days. Or the staff “ran out of time on their schedule” and again, didn’t get her shower.

She voiced her concerns and later legitimate complaints to staff, and they just told her “I don’t know!” The facility lost my mom’s new wheelchair. No one helped her look for it. I called several times, with no call back.

Due to my concerns of my mother’s safety, I pulled her out of the facility. I gave plenty of notice for her meds to be ready when she left Del Monte. We were given an empty bottle of one of her prescriptions, and we requested two times on same day for them to have it filled, but no call back.

Also, they gave us an empty prescription bottle of another resident! We called them back about the serious mistake, and they immediately wanted that bottle back. However, I took a picture of the bottle.

Total renovation construction inside and outside was started when Del Monte first bought the company. Then all construction came to a halt because the construction company didn’t have a state contractor’s license. Safety signs were put up all over the facility, and nothing was finished. I called Del Monte and was told that “there was no money to complete the unfinished construction projects.” All throughout the facility, it was an eye sore to see nothing finished to completion.

I have since then, filed a formal complaint with the State of California against this facility. This is not a 5 star review facility as shown with the online reviews. Check the recent dates of all reviews. Please don’t go by the reviews dated before 2022.

My mother still has a clear mind for her age to let me know about her care. However, for residents who either can’t express themselves or are no longer mentally capable, family members never know of the lack of care that their loved one(s) deserve and are paying for each month.

In closing, they increased my mother’s monthly rent an ADDITIONAL $650.00 MORE per month. That is when we pulled her out of this facility.

Awesome Place. The executive director is the best.