From the culinary experience to a variety of opportunities for engagement both in and outside of the community, we aim to provide a luxury experience catering to both residents and their families. Our full-time nurse and 24-hour staffing provide the peace of mind that comes from knowing residents are cared for like family.
Laurel Heights offers a boutique approach to assisted living & memory care for the Moorpark community. We are an intimate, family-owned community that values strong relationships and is dedicated to providing services and amenities of the highest caliber.
I cannot express enough gratitude for the incredible care my father received at the memory center of Laurel Heights Senior Living & Memory Care in Moorpark, CA.
From the moment my Dad arrived, the staff treated him with kindness, respect, and compassion. The atmosphere felt warm, welcoming, and truly like a home. The center is designed in a way that makes residents feel comfortable and safe, with cozy common areas, beautiful outdoor spaces, and a peaceful environment that fosters a sense of community. They truly go above and beyond to engage with the residents, creating meaningful connections through various activities and interactions. Every day, there’s something new for the residents to look forward to, whether it’s group games, music therapy, arts and crafts, or outdoor walks. The center also encourages social interaction, which was so important in keeping my loved one active and involved.
Every team member, from the caregivers to the administrative staff, was dedicated to ensuring my Dad’s comfort and well-being.
Carthel Mercado, who is the director of the memory unit was available at all times, day and night, answering texts quickly, she would send me pictures of my dad, I always felt he was in the best of hands!
As my father’s health declined, they provided not only excellent medical and personal care, but also emotional support to both him and me. They were attentive to his needs, always patient, and treated him with dignity during every stage of his journey. It was clear that they genuinely cared for him as an individual, not just as a patient.
Their thoughtful attention, along with their efforts to create a warm, welcoming environment, gave me peace of mind knowing he was in good hands. I will forever be grateful for the love and kindness they showed him, making his final days as comfortable as possible. I couldn’t have asked for a better environment, and I am deeply thankful for all that they did. I highly recommend Laurel Heights for anyone seeking memory care for a loved one!
Attached are two of the pix that Carthel sent me of my Dad 🙂 – he passed away just before his 97th birthday!
Well I’m glad the other people had a good experience. We did not and have moved on thankfully after 8 months. The place is beautiful but it stops there. Check your invoices. Personnel is overwhelmed and understaffed. The “administrators” are always in meetings, out, at lunch or who knows. Our mother lost 10 pounds in 8 months and she has since put some back on at her new place, so what was that about. Have to ask questions to find out what’s going on but we didn’t know the questions we needed to ask. When we did get a response they were typically defensive and unsubstantiated. It’s easy to blame a resident in memory care for things not going smoothly. I think most of the staff are unqualified for their positions. Everyone is very nice as long as you don’t have an issue. I question whether these reviews of 9 months ago would be the same now. They are only partially filled and can’t handle the responsibilities they promised, so very curious how and if they become full what that will look like. Would not recommend a WellQuest/Gallaher property.
I’ve been looking at Laurel Heights for sometime now trying to find the best place for my Dad. He’s a real “foodie”. They have a new Chef there named Israel. I came for a lunch/tour. We were totally impressed with the food and the community!
It’s a beautiful place and it’s a great facility. Their staff is amazing. They have movies, field trips, tours. Food is excellent. They have beautiful and brand new rooms. I would move there if I was the right age. I would recommend this to my family and friends. It’s beautiful, l and the staff is amazing.
Laurel Heights is an excellent program for those loved ones who need extra care in life. I am astounded at the loving care they have provided for my dear Grandmother. The staff here are extremely attentive and kind they go out of their way to make sure the people living here are well taken care of. Thank you