Our compassionate caregivers and culinary leaders bring positive energy and a sense of security to our residents, facilitating various on-site activities and local excursions. We specialize in home-cooked meals served restaurant-style in our dining room.
At Sunrise of Westlake Village, you will find a close-knit, classically elegant home where the feeling of community is strong.
Initially Sunrise Westlake was great, but the director Zak left. Along with that game lousy food, the bus was broken or bus driver changed so no outings, want to dine with your loved one about $30 a head. I tasted the food it was horrible. My biggest complaint is that we transferred my Mom to another facility which was half the cost and 100x better after their $1,000 a month rent increase and my mom was no assistance needed. The problem started with the prorated refund that was due towards the end of November 2024 The, new accounting person and the entire team has no policies or procedures for when a resident moves. Mail wasn’t forwarded the parade. A check was never generated and even the ACH for the monthly rent wasn’t stopped so she was then again charged in December and wasn’t even living there trying to get the money back was a nightmare and still to this day two months later dealing with Heidi at the corporate office in Virginia. It’s a challenge always I’ll get back to you in a day or two and they never do they sent out a check erroneously for the wrong amount and I contacted them to let them know. This is the wrong amount it should be for less. I was told that I would get a call back in two days and a check would be issued at that time. Still a week later nothing now it’s to the point of no return phone calls so Sunrise Westlake is great at getting people in their sales team. Will promise you the moon but when you leave, good luck again, no policies or procedures in place and trying to get back your loved ones money is like pulling teeth. If money is not an issue to you then I guess it really doesn’t matter. Sunrise would be a great place. Many people there do not have family visit and pay the high price they pay for their guilt unlike other members who are very hands-on . Sunrise Westlake needs to take culpability and have policies and procedures in place for when someone vacates my loved one always paid her rent on time and even allowed them to use her apartment as a show model when people would come with an interest to become a resident there my mom did have many good friends there and they were lovely, but Sunrise overall really has disappointed!
Sunrise of Westlake Village was so wonderful to my dad in his final years. They did every single thing right and always with care and kindness. I can’t praise the staff and administration enough. Additionally, the communication from Sunrise to me was clear, prompt and consistent. I feel so lucky to have had this facility for my father to live in at the end of his life.
I toured a number of assisted living facilities when I was looking for the right fit for my father earlier this year. I immediately got a wonderful feeling from Sunrise. Unlike all the others which were more closed off from the world, Sunrise is so bright and sunny with huge front windows and porches to welcome in the light and the outside world. It feels like a beautiful Victorian home, whereas some others feel more like a cold apartment. But more importantly of course was the warmth I felt from the staff. It was clear that they value the residents and treat them with respect and caring. That was my initial feeling but now that my dad has lived there for 6 months I can say I am even happier with the choice. I truly trust that my dad is cared for. The staff are incredibly diligent and so kind and warm with the residents. I feel very lucky to have found Sunrise for my dad.
As a resident of Sunrise Westlake I feel able to give this review based on my experience of living here for over 6 months.
Residents are friendly & welcoming. The staff & caregivers are attentive to residents care & well-being.There are daily events & games as well socials & entertainment on a weekly basis.
The buildings & grounds are lovely with walking paths & an abundance of flowers.
Our Executive Director, Edith Kennedy, has a belief in “Residents care & happiness first”. Towards this goal she has as ‘Open Door’ policy & is always interested in listening & helping residents with their concerns.
Chef Dennis & his staff are exceptional – the only problem is I’ve gained 5 lbs. since my arrival!
Please come visit us here at Westlake Sunrise – you’d be most welcome. Peggy
We looked to Sunrise for our mom’s dementia care. The community was perfect for her but the timing was not perfect. Our family is grateful for all the information and communication over the last year. This is an incredible facility with very caring staff.