From concierge assistance to lavish fine dining; from stimulating social activities & events to deluxe accommodations with breathtaking views of the bay. The Waterford is licensed as an Assisted Living Residence, including Enhanced and Special Needs certifications.
The Waterford on the Bay offers seniors luxurious assisted living in a friendly and safe environment. Our personal care services promote independence and embrace individuality; assistance with daily living activities is provided based upon need.
Zero stars. My mother is a memory care patient moved to rehab over 3 months ago. Rehab is finished and she is ready to be transferred back to Waterford but Rehab and Nursing center says Waterford is being unresponsive. We called, emailed , and visited the asst Admin Natalia this past week to no avail. My mother has now been moved to a non rehab floor and we are very disconcerted because the rehab/nursing center does not offer memory care. Today, we visited, called, and emailed the asst admin, Natalia but she has been unavailable. They are her representative payee and she has not been discharged. We don’t know what to do but hopefully they will see this post and get back to us. Update 2/2025– The admin sent an email to the rehab so they could tell us my mom would not be readmitted to Waterford. The admins have been unethical, uncaring, unresponsive and very negligent
My mother lost over 60 lbs in their care. She almost died because they did not monitor her thyroid condition properly. She fell several times probably as a result of not eating enough. Her last fall in 10/2024 led to a brain bleed. They lost her dentures, her luggage, and all her clothing and did not reimburse. We ended up buying her clothing and took over all her laundry. We have never seen this level of unprofessionalism. We filed a complaint with DOH. We have plwntybof emails documenting their unprofessionalism and lack of ethics.
My aunt has been a resident of Waterford since May. As a result, I finally have peace of mind in knowing that she is being well taken care, well fed and cared for. Everyone has been responsive to me and very helpful.
This place is horrible if your family member suffers from dementia. They leave them sitting in their wheelchairs for hours in the dining area. The play a video and or music on a monitor that’s dining room over and over again, instead of physically engaging with them. I intially choose this place for my dad because they said they have memory care and that he would get additional engagement care to stimulate his brain. Well although we paid extra money this, it never took place and literally two and a half weeks after my dad moved in, he got a stage 3 bedsore. I moved him out as soon as he was released from the hospital. Do not move anyone in this place who has dementia or Alzheimer.