[Title]

Disappointed with patient services.
Hats off to the Physical and Occupational staff for their compassionate care 👏

I’m disappointed in this facility… my loved one has been here for almost 3 years now and this place has been declining in its needs for its residents. My loved is not able to go shopping due to lack of transportation of her wheelchair that needs to customized to her needs , packages are being withheld due to “ not receiving “ when they do only to give me and her the round around of not seeing package or the contents of package being suspicious. Her daily activities have been revoked , due to unknown reasons . Showering does not have the capacity or equipment for her.

I’m disappointed in this place and some of its staff.

My father had recently been staying in this location for about four weeks. The admission process with Cristal was lengthy and stressful. I felt as if they tried any excuse to avoid my father from getting approved from long term care. I was told he didn’t qualify at week one. After three weeks, I was finally able to get his PCP to visit my father, to provide that required documentation needed. Nurse Bridgette met with him and told the PCP everything they needed was now on file and assured my father was now approved. The following day, I then find out she couldn’t even remember what she had talked to the doctor about and diagnosis provided.

If you wish to speak or meet with social worker Miriam, she will roll her eyes as she speaks. Complain about her hours being cut and how they have her going all over the place. She wasn’t the most welcoming. Almost feels as if you’re bothering her if you wish to speak to her or have any questions.

At first, I was impressed with the center’s cleanliness and attentiveness from the first few nurses who cared for my father. A young man, especially, was always so polite and caring. Unfortunately, I don’t remember and didn’t write down his name.

On the day my father passed, I called over 5 times, my siblings called another 3 times. Something told me he was not well and unfortunately, I do not live in Laredo. I kept calling, asking the receptionist, Cathy, to have the nurses call me back and even left two voicemails. Nobody bothered calling me back. NOBODY! I finally called the hospice agency, who had just started seeing my father two days prior and it was him who went to the center and gave me the unfortunate news, my dad was not doing well. I immediately headed to Laredo and after a 3 hour drive, got to the center 10 minutes too late after my father’s passing. Still, I had not received a single call from the center.

While I was at the center that night, I asked the nurse sitting at the nursing station, giggling with other coworkers, who my father’s nurses for the day were for the day. The morning nurse was Claudia and the nurse who I asked, confirmed was his evening nurse, Melissa was her name. I let her know I kept constantly calling throughout the day, leaving messages, and I just walked away.

After my father had been taken by the funeral, I walked towards the entrance, she quietly followed behind me without saying a word. I politely asked her to have a great night and she responded, “thank you”.

I cannot believe how inhumane some of these individuals were. No compassion, whatsoever.

Mis respetos para el personal! Muy amables en especial Saúl, Violeta, Cindy, Vidal y briggette Que Dios les recompense toda la ayuda que me brindaron ! 🙏🏻 me voy contento y satisfecho con el servicio!