Alta Gardens Care Center is the place to be for post-acute care needs and rehabilitation services. Our center offers state-of-the-art rehabilitation equipment and programs, deliciously prepared meals, flat screen televisions, enjoyable daily activities, happy, caring staff, and a host of other amenities. Alta also offers an alluring and peaceful garden with a waterfall to provide a tranquil and Zen-like feel.
Alta Gardens Care Center is an intimate and charming facility that serves the Vietnamese community and conveniently located in the heart of Garden Grove.
My mom was staying there from 11/8 to 12/22 after a brain surgery. A few serious problems I have to point out:
1. They didn’t follow patient’s doctor’s instructions.
My mom went into ER on 12/11 and was diagnosed with hyponatremia, very low sodium level which was dangerous. She was sent back to Alta Gardens the next day with her doctor’s recommendation of checking her sodium once a week. RN supervisor Paul promised to check my mom’s sodium weekly but they didn’t do it. No followups with me.
2. They didn’t take patient’s symptoms seriously.
My mom has been very dizzy and weak for the past few days in Alta Gardens. She even vomited a few times. They only gave her the dizziness pills that didn’t help at all. Other than that, they didn’t do further examinations or call me, or consult their own doctors regarding the symptoms. My mom just returned from ER not long ago with hyponatremia, but they didn’t check her sodium when those symptoms continued.
After she returned home on 12/22, she spent the night feeling dizzy and weak, couldn’t walk stably or straight, couldn’t sit up from bed or stand up from sitting. The next morning I took her to her oncologist and labs showed her sodium was 110 and it dropped to 107 in the afternoon. She was transported to ER immediately and will go to ICU. This is a life threatening situation we’re going through. It’s unacceptable that Alta Gardens didn’t take what happened seriously at first.
3. Unprofessional Discharge.
When I was picking up my mom for discharge, she was still very dizzy and weak, but the nurse or the discharge supervisor didn’t talk about my mom’s symptoms at all. I am not a medical staff so I wouldn’t know that was abnormal or dangerous. They didn’t provide us with a wheelchair and a shower chair to take home at that time. They didn’t teach me how to shower her before the discharge. Home help wasn’t set up or scheduled.
I spent a few months at Alta Gardens recovering from a bike vs car accident. The facility was fine and the staff was wonderful. I received good care and made a nice recovery with their help.
Thank you.
Alta Gardens for taking excellent care of my mother. You treated her with dignity, respect, and kindness. I couldn’t have asked for more.