The California Department of Health Care Access and Information (HCAI) focuses on enhancing health care access, affordability, and the overall health workforce in California.
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This place is terrible. Getting information from them is impossible. All you get is the run around. They need to be investigated.
This facility specializes in memory and dementia care. The staff are caring and have a lot of patience when it comes to taking care of this population. On my last visit it smelled clean and appeared to be well organized.
This place is horrible.
Impossible to speak to your loved one by phone in this facility. No phones in the rooms and no porrtable phones. At least 50% of the time when you call no one answers and if they do you’re put on hold and you are often disconnected. When you do reach a live person they have to go to the pts room, get the pt out of bed and wheel him/her to the desk. Because this is extra work they ofter say the pt is sleeping or doesn’t want to get up.Once at the desk, the pt has no privacy with their coversation and often is hurried to hang up by staff or other patients.