HCR Home Care assists a multitude of families in Upstate New York and the greater Rochester area, offering a full spectrum of home health care and social services that are customized to meet the unique needs of individuals in the comfort of their own home.
Our team of compassionate home health care professionals have been providing the best quality patient care and superior service to Upstate New York for over 45 years.
They sent an aide to my grandmas house that was totally clueless. The aide couldn’t tell my grandmother why she was there even though asked 5 times what she was here for could not come up with a reason. She didn’t have a name tag, the aide did a quick snack run for my gram and upon her return my wife and her CNA friend had come over because the aide would not help my grandmother bathe. I was going to pay the CNA out of pocket to pay my grandmother so my grandmother told the aide she could leave. The aide proceeded to state “they keep moving me around. I need the hours” then sat down on the couch and watched tv for an hour and a half. During which time I had put my son in time out. Then subsequently went out to the car with my son as he was acting up in time out. My son cried because his sister was in the house and he felt he should be too. So after asking my son to behave we went inside. The aide made a false report to Cps stating that I “slapped my son across the face” which I obviously had not since the aide was in the presence of my grandmother and wife as well. I STRONGLY DO NOT RECOMMEND IF YOU VALUE YOUR FAMILY