Koelsch specializes in memory care, providing purpose-filled living environments that reconnect individuals with their cherished memories and create a deep sense of purpose.
Family-owned and operated senior living for over 60 years, Koelsch Senior Living Communities focuses on providing compassionate care tailored to individual needs.
Arbor Hills Memory Care offers an exceptional environment for individuals with memory challenges. The facility is beautifully maintained, providing a warm and welcoming atmosphere. Staff members are friendly, highly skilled, compassionate, and dedicated to ensuring the well-being of each resident. They offer personalized care plans and engage residents in meaningful activities tailored to their interests and abilities. The focus on creating a supportive and enriching environment truly stands out in this nurturing environment.
When we first moved our family member to Arbor Hills, she received adequate care. However, over time the facility added more residents but were not able to add more caregivers or other staff. The result was that no one was available to help our family member go to the bathroom on a regular basis (she’s wheelchair bound) and so she would sit in her wet and dirty diapers all day long. This was particularly a problem on the weekends when there were only two caregivers for 35 residents. The facility also had issues keeping staff to clean residents’ rooms and common areas. For example, in a 9-month time period, our family member’s bed sheets were changed only five times. Also, the common shower room was not cleaned between showers, so it was very common to have feces left all over the shower, and piles of dirty clothes all over the floor. Management did not seem to care and would sit in their offices behind closed doors with little interaction with the residents. The caregivers were loving, and did what they could, but there is no way for a caregiver to be expected to take care of so many residents. We were able to observe the decline in care through frequent visits, and we had three cameras in our family member’s room. Given the lack of care, we ended up moving her to another memory care home. There were at least seven other residents that moved out at the same time.
Not to mention they lost her dentures twice and then told me “ they are personal items and she is not to have any personal items up there” that I should take them home after my visit.
Arbor Hills has been the perfect Memory Care home for my Mom and Dad. They share a spacious room with large windows that have a beautiful outdoor view. Arbor Hills has a wonderful backyard with an outdoor space which is available for them to sit anytime and enjoy the fresh air and sunshine.
The Staff -Nurses and Caregivers have been wonderful and caring. ALL are working to provide Mom and Dad good care support as their Dementia progresses.
The overnight monitoring with motion sensors is so great in case one of them gets up in the night. It provides safety for them and peace of mind for us kids.
The chef immediately asked them and us their likes and dislikes. He’s absolutely wonderful and the food is terrific.
The laundry staff are doing Mom and Dad’s laundry daily, so Mom and Dad’s room is always fresh. The caregivers make their bed and pick up so it is always ready for visitors.
Arbor Hill’s Director, with the help of their maintenance staff, allowed us to decorate Mom and Dad’s room with their things from home.
On Day 1 my Dad said , this feels like home.
Thank you Arbor Hills !
Julie
Arbor Hills and its staff are excellent ! We had a very positive experience when moving my dad in . They are also very attentive to the residents