Experience exceptional assisted living in a picturesque location set amidst the San Bernardino Mountains. Enjoy premium accommodations, planned activities, and personalized care from our trained staff.
Montclair Royale is a licensed residential care facility for the elderly, dedicated to the comfort and well-being of its residents.
First and foremost I would like to say that I rarely complain but in this case I feel I should. My husband and I have toured 10 facilities since July because we need to place my sister in-law in a Memory Care facility. It is important to see where your loved one will be placed. Not one facility denied a tour plus they answered our questions. I just called Montclair Royal and spoke to Melissa. She stated that they do not allow tours until there is availability. Families want to see what the place looks like before placing a loved one. Does it have an oder, is it clean, where do they eat, recreational room, tv room, visiting area, etc. When we first visited Montclair Royal we were told we would be called so that a tour could be arranged. What changed between that and now? When I see an employer that hires and keeps staff who is rude and uninformed it turns me off. I would highly recommend AQUA RIDGE which is next to Montclair Royal. They have staff that are very welcoming and informative. We got to tour everything there. They even offered us to eat there so we could taste the meals. Christian was our tour guide and he was so polite. What a difference between your facility and Aqua Ridge.
My mom was a resident there last year she passed away last year in June it is not a good place to put your parents the staff was not good and when she passed away she wouldn’t they would not give me my mom’s purse or nothing they said they didn’t know where it was so I never got my Mom’s wallet or anything
Yes Montclair Royale is not very clean when I was there to visit my mother and Memory Care there was no toilet paper in the bathroom went downstairs to use the bathroom it was filthy the place isn’t very clean they need to clean up the place and make it look better it is really filthy they need to learn to be a little more nicer in the front office caregivers okay my mom didn’t need to be in memory care my mom was in memory care she said my mom said she liked the caregivers and Memory Care yes my mom pass away in June this year thereigot her a CD play they nerve give it back so watch ur stuff.
I wouldn’t recommend this place to a homeless person. They are rude. They steel and lie big time. They stole all stuff. Thought most away or gave it away. They are thief. DO NOT GO LIVE THERE.