We value our employees and are committed to providing them with a professional and supportive work environment. At Monterey Palms Healthcare Center, we treat our residents and employees as part of our family.
Monterey Palms Healthcare Center is committed to providing compassionate and comprehensive care in a pleasant, comfortable environment. We offer comprehensive skilled nursing care with a focus on quality of life 24 hours a day, 7 days a week.
A frightening experience. My husband was transferred from Eisenhower Hospital to Monterey Palms in early November to recover from a surgery that resulted in a great loss of blood. He weighed 265 when he was admitted, he weighed 230 when he left 5+ weeks later. During the time he was there he was fed less than 1000 calories a day and many meals barely 5 grams of protein. He’s a big guy, but the weight just dropped off from insufficient food, especially protein. He was supposed to be on an unrestricted diet, but his meals were delivered cold and inedible. A few spoonfulls of cold rice, beans, a half portion of breaded fish, a tiny tub of margarine. He left this week, but by the time he was discharged the nearly fat-free diet had his skin shedding from his body in sheets… I thought there was snow around his bed but in fact it was skin falling like rain! When I asked the dietician (many times!) about his meals, we were promised more and better food, but that never happened. I tried to bring in sandwiches, butter, olive oil and protein shakes just so he would survive.
During the time he was there he was alone in a semi-darkened room that was either too hot or too cold, and where the shade did not work to let in sunlight. He became deeply depressed from the isolation.
I want to say that many of the staff were very nice and efficient, the Wound Care nurse was excellent. However, when my husband was in pain and pressing the button to ask for pain meds, no one came over several nights. My husband called me at 1 a.m. and asked me to call the night nurse from my outside line and ask her to run pain meds to my husband. He was supposed to receive his pain medication every four hours… the last dose he received was at 6 p.m. He was in tears by the time he got his meds at 3 a.m..
I can understand now why a patient might be afraid to complain. You really don’t want the people who are in charge of your care to make matters worse, ‘forget’ to bring you pain medicine, or short you on meals. I tried to be friendly and not aggravate the staff in any way, but I am SO relieved that my husband was able to transfer to a rehab facility that could really look after his needs. He was in such bad shape when he left that we really felt he might not live much longer.
Wish I could give a lower rating…Absolutely the last place you would want to put a loved one in. The staff from the top person down to the bottom level employee has little regard for the patients. Why they ever got into nursing is the question. They have ZERO COMPASSION OR EMPATHY for any of the patients. This facility should be shut down or every single person on the staff FIRED!!! Honestly I wouldn’t let them care for my pet. The staff doesn’t answer the call buttons when a patient needs them. Patients sit in their own poo because the staff is too busy picking their noses. They barely follow State rules and laws. I see way too much apathy from each and every staff member. It has become obvious why they do not have a higher rating. They need to remember why they chose nursing as a career, TO CARE FOR OTHERS!!! No one forced any of you to become nurses!!! I recommend you all find another line of work.!!! Try and remember why you are there and have some compassion.!!!!! Beware, the NURSES STEAL FROM THE PATIENTS!!!!!