Orchard Park at Victory Lakes offers assisted living and memory care in a bright, welcoming environment. With all-inclusive dining, fully designed apartments, and a vibrant community, we focus on the happiness and well-being of our residents, providing just-right support tailored to individual needs.
At Stellar Living, we are dedicated to providing resort-style living for seniors, ensuring they have a fulfilling life with the amenities and support they need.
Friendly upbeat
A facility is only as good as the people caring for your loved ones. Orchard Park has had new management for the past six months, and I understand that change takes time. As such, I’m not evaluating the facility as a whole at this moment, but I would like to take a moment to highlight Karina.
Karina has been providing care for my mother-in-law in a way that we hope all caregivers would. She is patient and kind, which is especially important when caring for someone with dementia. Providing personal care, like showering, can be particularly challenging for individuals with memory issues, and in the past, my mother-in-law often fell through the cracks. There were many times when we had to step in just to ensure that basic care, like showers, was provided. However, since Karina began working with her, this has no longer been a concern. Karina showers and dresses her with care, and when Karina is on duty, we can feel at ease knowing our mother-in-law is in good hands, even when we are out of town caring for other elderly family members.
Karina also makes a point of keeping us informed about anything important regarding my mother-in-law’s well-being. There have been two other caregivers in the past who demonstrated a similar level of care, but unfortunately, they are no longer at Orchard Park. I sincerely hope that everything possible is done to ensure Karina remains with the team. High turnover is especially tough for dementia patients, who rely on the stability of familiar faces. Karina is undoubtedly an asset to Orchard Park.
I recognize that the work these caregivers do is incredibly challenging, and I deeply appreciate the efforts of those who go above and beyond. I’m also looking forward to getting to know the newest staff members.
Karina is 5 Stars!
Staff is very helpful Thanks
The memory wing Door was locked and I had to use the front entrance. My hands were full of stuff and I am handicapped. It’s a long way to walk.i normally sign in the back. The employees could see that my hands were full of items for my 95yr old mother. They could have at least Let me drop off my things . Roaches are another story. I liked the old management better. I’m about to pull my mother out of this substandard care.
STEVE YOCUM
The process for my mother from Apt-Hospital-to Orchard Park was an over 4 month event. The experience was mind blowing, and through it all, Stephanie Stitt was there with answers, and support. Stephanie has helped , the family, me, and with helping my mother adjust to the idea of Assisted & Senior Living and starting a new chapter to her life. Stephanie’s professionalism and her humor help get past some bumps in the process. I can not say enough about her help. There are nice people and there are REALLY nice people who take the time and understand the things other feel/need. Stephanie Still is a true asset to the Orchard Park staff and Asttisted & Senior Living community.
All of the staff are all very nice, and always helpful to my mother when needed, and to me as I moved everything in. Chef Tylor’s meals are approved by my mother, and says a lot to me. He is often out and talks to the residents, and seems to take extra pride in the quality and taste of the food/meals. Mom’s eating has not been an issue from day one of her move in.
Reception staff, always helpful and have answered more than just a casual request. They are friendly and fun to greet when I visit. Monique and the medical side of the stay have been responsive and take time to explain what this side of the care will be and future will be if/when needed. The care giver aids are all friendly and ready to help. They do even more than asked at times and keep things moving along. We have had a couple “real needs” by them, nothing emergency, but extra need of assistance for mom. The cleaning staff/laundry is done well. “Kenny” has communicated and explained the financial-invoice to get us settled in with all that is needed. A friendly understanding man who get the stress all of this can add to a family’s situation, and handled with friendly and professional action.
Overall, it was an adjustment and new situation for my mother and the family, it all has worked out well and she is happy, so we are ALL happy.