We are dedicated to providing exceptional home health care services that empower individuals to maintain their independence while receiving the highest standard of medical and personal support.
RenewCare Home Health, where compassionate care meets personalized service in the heart of Michigan.
Upper management in this company is very much lacking professionalism. They will not take any responsibility for their failures. “We handle 80 other patients.” Is what I was told when I recently called with concerns. Supplies may or may not be delivered in time, leaving nurses unable to perform their jobs and patients without their needed care. And while the supplies are not directly shipped from this company, I do feel it is their responsibility to follow up and see why they are not being delivered in time prior to the appointment. The nurse that we have is honest and caring, we appreciate him, and the receptionist is polite, but I cannot say anything more for the rest of my experience with this company and it’s director.
Terrible PT people, they don’t know what they are doing. First person was lazy, second one was warned that my back had a flash of pain and then he asked me to do it again and I broke seven vertebrae.
Now let’s talk about billing, every invoice they have sent was incorrect. When you call the girl that took the call blamed everyone under the sun….it was them over billing me again, this time for $126.20 more than I owed.
Some 5 star reviews are employee’s, one of them I know personally.
You better watch these crooks!
RenewCare Home Health care exists as a pure money grab. Had shoulder replacement at Corewell Health Royal Oak and the next day received a phone call from RenewCare. There was no need for any assistance but I thought, what the heck, won’t hurt to have a nurse come and check me out. The RN spent about 45 mins in my home and spent the majority of the time “signing” me up! The simple item that I needed help with was pushed aside and my incision was not even looked at-worthless.
The next day an OT therapist came in and was lovely, but even she admitted there was no need for her to be there.
Long story short, two visits and I ended up paying $320.64 after my insurance paid their half. All for the same items that Medicare would have paid $268 for. SCAM!!
If this company calls you after surgery and you are able bodied, just say NO THANK YOU!
Despite their cheery nature on the phone this company has standards that they do not live up to. Not purchasing supplies, not communicating supply issues, physical therapists not showing up but trying to convince the patients that they were there and didn’t remember *cough cough* FRAUD, manipulating and being bullies to staff, having unrealistic expectations for staff, the staff that has a genuine heart does not stay and does not get treated well if they do stay. They cannot keep a full time nurse at this company – this alone speaks volumes. They are horribly ran and not safe to be “providing care” to anyone.
24-hour service never called me back. Renew never ordered my supplies I had to do it.