SuperCare Health offers a variety of services to support patients with chronic conditions, including home delivery of medical equipment and supplies, individualized care programs, and assistance through a clinical outreach program.
SuperCare Health has partnered with healthcare professionals and insurance providers for nearly 50 years to improve the lives of patients with chronic diseases by providing personalized healthcare plans.
Terrible DME companies with no morals, unprofessional employees and lazy staff. Their callcenter is very disorganized and you will never get anything done with them.
Here we go again, trying to get a portable oxygen machine. 5 days of phone calls ; some days I called twice. NO RESPONSE. They claim they left 1 VM. I offered to do a screen shot proving there was no message. I am desperate to fly next week and still can’t reach anyone in the travel Department to see if my machine is being delivered. This is an ONGOING problem with this process and department. CALLING ON ANYONE IN SENIOR MANAGEMENT TO RESPOND. I need oxygen to breathe. Please show some compassion and responsibility. I am under contract with your company. This is not “supercare” anything.
This review is to express my appreciation to Chris! He delivered oxygen to my home and I had some questions which I was hoping he would clarify for me. He is extremely knowledgeable, and professional. He was so thorough in answering my questions, and took the time to listen and instruct me on the use of the equipment. He is very polite as well. I am so grateful to him and I feel he is a tremendous asset to this company. Thank you again Chris! 🙂
I have horrible experience with supercare customer service over the phone to the point where I give up on calling so I decided to stop by their office to show them what I need. I met with Joseph Abuzaid today. He is so nice. He helps and make sure I got what I need for my daughter. Thank you Joseph!
Absolutely horrible experience with this company. I went with SuperCare because of a recommendation from my insurance carrier… choosing SuperCare over other DME oxygen providers. I have had nothing but issues with them over the last year that they have had my account. They consistently provide equipment that does not work (I am currently on my 4th portable oxygen concentrator that is now also malfunctioning), getting replacement equipment is impossible, I did troubleshooting on my own portable oxygen concentrator with the technician over the phone and discovered that one of the portable concentrators I had been provided had not been properly serviced between the time someone else had it and it was given to me. The local delivery gentleman, while friendly at times, delivers in a beat-up white windowless van that is extremely unprofessional looking… there is no identification on the van as to it being from SuperCare. I have asked in the past to have someone from leadership contact me and have not received a call back. Just again followed up on my currently malfunctioning portable oxygen concentrator and was told it would probably be at least ANOTHER week until they could possibly provide a replacement. Do Not Go With This Company. There are plenty of other providers out there!