The Carlotta in Palm Desert offers a peaceful, resort-style environment. With personalized wellness services and a variety of amenities, we provide fulfilling and flexible senior living to help our residents live their best lives.
Welcome to The Carlotta. Ideally settled in the heart of Coachella Valley, with stunning views of the San Jacinto Mountains.
I’m definitely not impressed with the springs at Carlotta. My grandma is there currently and I’m disappointed on how this place is ran.
No one returns my call, I have reached out to Lilly many times and not gotten a call back. Several things have been needing attention and I can’t get in touch .
A lot of people work there but no one can seem to really give guidance or answers!
The cna (possibly Veronica) is extremely rude.
They ignored my grandma on many occasions I’ve witnessed it. They get easily annoyed .my Grandmother asked for specific ice cream, they brought her something else, my grandma requested what she asked for and she completely ignored hero spoke up and she ignored me too. Disrespectful.
Anastasia is one of the few who listens and communicates with you, but even when she forwards your concerns no one gets back to you.
This place is very unorganized. My grandma gas needed a hand soap refill in her bathroom since got there and they don’t refill it, they gave small toilets and if you need a commode you have to beg for it it get pt to write a order for it! Crazy.
The food is not the greatest and if u ask for something different they give attitudes.
I have seen it all.
They do try to get you out of the room for dining which is nice, and have many activities.
One of the pts Vicky is such a sweetheart. I will say. They do keep the place clean. But be sure your stuff is labeled cause you don’t get it back or they’ll misplace it. My grandma has had several things gone from her room. Her container of chocolates, her brand new eye drop pack, moisturizer.. random things gone.
If your loved one needs to go to the drs you have to arrange it yourself and take them! Ridiculous.
In comparison to bay shore in Rancho mirage and the springs. I’d recommend there.
I have a close girlfriend who moved in a year ago. Nice people who care. Food is wonderful, the property is well kept, activities are plentiful and staff is attentive
Very unprofessional
This facility, F@C in Palm Desert, CA is NOT paying their invoice for Service that was provided to fix their automatic sliding doors. There must be an issue with this facility, to not respond to multiple emails, not answering phone calls, VM full.