The New Homestead

I was facing a difficult situation with having to move my parent from Florida to New York in a short period of time. Added to that, my mom was struggling living independently and needed the support of an assisted living facility. Stephen and the staff at the new Homestead provided exactly the right setting that I was looking for in her transition. She quickly adapted from living in isolation to having friends and people around that cared for her and made sure that she was well attended to. I am grateful to the staff at the New Homestead for providing such a welcoming and caring environment.

Both lisa program director and Eric physical
Therapist are the wonderful exceptions. They are both dedicated professionals, super skilled, and super caring. Totally devoted to optimizing your care and your ability to grow and be happy. I have only wonderful words to say about both.

This is an amazing assisted living environment.
Everything here at New Homestead is impressive. The services offered are complete. The rooms are clean and the menu choices and activities are abundant. There is a lovely outdoor seating area.
Steven is friendly, competent and compassionate.
The residents are well cared for. The place is clean and well run.
I highly recommend this facility.

I’ve been trying for months to get some basic information from the administrators at this facility to submit to an insurance company for a long term care insurance policy. They don’t even have the decency to provide that information so we can seek reimbursement for the high cost of this place. If they can’t/won’t be helpful with this basic request, I wonder how they take care of the residents!

The best part of The New Homestead assisted living facility is its exceptional staff, whose friendliness and dedication made a significant impact on my aunt’s experience. We consistently praised the aides, medical technicians, and other staff for their warm and attentive care, creating a supportive and engaging environment that helped us feel our aunt was valued and well-cared-for. Their genuine interactions and proactive approach are standout features, contributing greatly to the facility’s positive atmosphere.

However, it’s important to note that the facility itself would benefit from renovations to enhance its overall appeal. While the staff’s exceptional service provides a comforting and supportive atmosphere, updates to the dining room and gathering spaces would further improve the overall environment. Despite this, the friendliness of the staff remains a major asset, making The New Homestead a welcoming choice for those seeking a caring and personable residence.

Another thing that is really worth mentioning is that someone has always been available to answer the phone whenever we called the main number. We checked on her very often, and we were not left hanging whenever we called. They quickly connected us to her room whenever we called.

We must give special recognition of one of the aides there named Pam. She was my aunt’s one-one-one/ private-pay aide for several hours per day. She was incredibly compassionate and caring, and she absolutely went above and beyond. She not only provided for my aunt’s basic needs, but she also provided comfort and support, and treated my aunt like she was her own family. We are truly thankful to her, and we couldn’t ask for more.

Ultimately, we chose The New Homestead because they were able to accept my aunt with her limited mobility, they were very kind and welcoming to her, and the location next to the Long Island Railroad (LIRR) train was very convenient. The outdated decor was just not that important. The most important thing to us was for her to receive care and compassion. We believe she enjoyed her stay, thanks to the caring and friendly staff.