Located in Rocklin, California, our community is designed to provide a welcoming home where residents can enjoy life and age in place with exceptional care and amenities. Residents have the freedom to engage in enjoyable activities or relax in a supportive environment.
Welcome to The Villas at Stanford Ranch, one of Northern California’s most upscale senior living communities, offering Independent Living, Assisted Living, and Memory Care.
We love this place. The staff could not have been kinder to my dad when he was failing and they continue to be amazing to my mother. They create a fun and stimulating environment for the residents. When I walk in the door, I am always impressed that there is so much attention to detail in all their decorations no matter what season it is. Right now, the holiday decorations are incredible and uplifting. My mom’s friends are all happy and they enjoy their activities together. Thank you to all the wonderful staff and leadership!
Would you call it Stonewalling?
No one can argue that the Villas is a beautiful place. In fact, we were all set to sign the contract and have my mom be a resident there. Well, until I was told by the Sales and Marketing (S/M) gal “LMM” that something my family said at the invitation lunch “made the staff feel uncomfortable” and the Villas decided to pass on having my mother move in. I have asked (many times) for an explanation as to exactly what made that staff member “feel uncomfortable” but have been ignored. I left a voice message on the Director’s voice mail “GT” – silence. I have asked the S/M gal “LMM” via email and voice for some kind of explanation – silence. Is stonewalling professional? All I can do is guess at this point. Perhaps it was the fact that we asked the young server what she studied at school? My review is that if you decide on the Villas, be aware that if your loved one isn’t up on the norms of the young generation (ie don’t ask too many personal questions) they might be accused as making the staff “feel uncomfortable”. Having said that, they did us a favor as we found a better place in the area.
With how expensive and nice this place is, you would think they could afford a receptionist to answer the phone when people call. What if there was an emergency and we needed to get a hold of one of the residents? I’ve been trying for over an hour now, several times, with no answer. Not to mention, one of their automated system prompts has an incorrect phone number (#4).
That being said, I am very impressed with the place itself and the staff. it is very nice.