The Watermark at Napa Valley

My father moved into The Watermark the day the facility opened in 2020. The environment, amenities and personal care he received lived up to our expectations. His initial residence was a beautiful one-bedroom apartment situated in the independent living section where he had access to delicious meals, social activities; even an on-site salon where he could get his haircut. Later, when he needed the services of memory care, the staff made the transition to “The Gardens” absolutely seamless. I can’t say enough about the compassionate, kind and attentive team who cared for him until the very end. They became part of our extended family and always kept us apprised of any change or situation, and provided the thoughtful guidance we needed to address his personal and healthcare needs. This is a wonderful place for seniors of every stage of life, with genuine, dedicated team members who will help you rest assured your family member is well-cared for.

We recently moved my mother into a beautiful one bedroom apartment in the Watermark Assisted Living facility. Mom was resistant to the move and Vanessa went above and beyond meeting with all of us for over 3 hours! Her obvious expertise, knowledge, and compassion provided reassurance both to Mom and to us.
The move went as smooth as it possibly could have with Dominic the move-in coordinator responding quickly to all of our needs. He also went above and beyond as I peppered him with questions via text!
Rae, the IT coordinator likewise helped us navigate a tricky phone transfer and stuck with us until (after many phone calls), it was finally completed.
We’ve all been so pleased with the quality and variety of food. The wait staff is always cheerful and made a point to quickly familiarize themselves with Mom’s favorite items on the menu (ice cream!).
The Wellness team has been so caring and ready to adapt to mom’s specific needs and also provided reassurance to ME when I was feeling anxious about her transition.
I would be remiss not to mention Kendal and the wide array of activities available every single day. The New Member Welcome Dinner was a huge hit with Mom and she is looking forward to the upcoming holiday choral event this week.
We have been frequent visitors and it’s apparent that the friendly and welcoming culture of the Watermark Community starts at the top. Even in the first few days, it was not uncommon for Mom to be greeted by name when passing staff in the lobby or hallways.
The common areas are beautifully decorated, immaculate, and our son was especially impressed that it “doesn’t have that old people smell”. LOL.
We feel so lucky to have Watermark here in our hometown! Highly recommend.

From the moment we began considering Watermark Napa Valley for my grandmother’s new home, the staff there made an indelible impression on us, proving that this is not just a place to live, but a community to be a part of. Vanessa, the Sales Director, was not just helpful; she was a beacon of support, guiding us through every step of the process with empathy and expertise. Her thorough understanding of our needs and her ability to address them exemplifies professional excellence and personal care.

Patti, the move-in coordinator, was nothing short of exceptional. Her meticulous attention to detail and her warm, engaging approach eased what could have been a stressful transition. Patti went above and beyond, ensuring that every aspect of my grandmother’s move was smooth and that she felt welcomed and at ease from the moment she arrived.

The entire team at Watermark Napa Valley deserves accolades. Each staff member we interacted with was top-notch, displaying an unparalleled level of commitment to the residents’ comfort and well-being. Their genuine care and dedication are evident in every corner of this beautiful community.

The facilities themselves are immaculate and beautifully designed, matching the high quality of service provided. My grandmother regularly tells us how the wellness staff make her feel like royalty. It’s profoundly comforting to know she is in such good hands.

I cannot imagine a better place for my grandmother to live. Watermark Napa Valley isn’t just a residence; it’s a place where she continues to thrive, surrounded by a caring, professional team that truly feels like family. Thank you, Watermark Napa Valley, for giving us peace of mind and my grandmother a place she proudly calls home.

Our Company has been working together with the Watermark since they opened to provide the best care possible for our seniors in the community. They are always a pleasure to work with. The staff is attentive and you can tell they truly care about their residents.

OMG…where do I begin. Watermark Napa is a beautiful retirement community. I had the opportunity to tour Watermark with Ronnie (Sales/Marketing) and was able to meet Kendal (Program Director). It was obvious that the people who work there actually care about their residents. They put their residents happiness and wellness first. Their value of holistic wellness in intertwined with life there. One thing that stands out in this retirement community is that the elevated level of care is maintained throughout someone’s time there, let’s say in the case that a resident eventually requires a higher level of care than when they started. The memory care unity is just a beautiful as the rest of the place. Supporting people that require the most care, with daily wellness and social activities adding to their continued high quality of life. There are also independent living options for people that don’t need much assistant. It is like resort living. All the shared spaces are beautifully decorated and well appointed. The individual apartments have a great layout.