Loretto Health & Rehabilitation

I have a family member in Loretto for just about a year. Long term care. Is bedridden so has to be cared for. The stories that have been related to me are unacceptable. The food is absolutely disgusting and a lot of processed food, plus served cold. Most stuff she can’t eat as just gross. She has laid in soiled briefs for hours. Constantly told they are understaffed, a few CNA’s are extremely rude to her and last night an RN was really rude to her. She has been very upset lately and she has complained and complained as well as her daughter and nothing ever gets resolved. Ombudsman said they are overwhelmed and are of no help. Who exactly advocates for these patients and gets resolution for these issues? Very upsetting to hear a loved one cry on the phone. Truly disturbing.

With Thanksgiving approaching, I would like to recognize a few wonderful staff members with a special thank you. Christy Ronk, Marissa (Nurse Practitioner), and Callie Rogers, you have all been wonderful providing information about my sister’s overall health, care, and treatment. Not to mention helping us to stay in touch, and just your compassion and kindness. It is obvious that you honestly care about your patients and their wellbeing. We are so thankful to have you and the 7th floor staff.

I would first like to say that I’m a healthcare worker that love working in the healthcard industry and enjoyed my time as a healthcare worker at lorreto. I think lorreto is a great place to work and grow as a essential worker, that’s why I don’t understand till this day why I’m not rehireable with lorreto. I was a new employee at the time and made a mistake as a new employee would. As result of my mistake a meeting was called with myself, a union rep. and nursing supervisor and when asked by my union rep. at the meeting why wasn’t I offered to be retrained as a new employee when other employee’s like myself was offered to be retrained, I’m sure of the answer given because it’s been a while since working for your company. I’m still trying to wrap my head around why this happen to me and I’ve try reapplying for employment with lorreto just to be turned down. I can’t use my work experience at lorreto on my resume or as a reference. I have 5+ years experience and very dependable with good attendance and work ethic. I think lorreto should not be so quick to terminate new employees but give them another chance and more training if needed. I hope you take my review into consideration and remove me from the non-rehirable list.

This is the worst place ever to send anyone!!! My brother was there for a few months and witnessed his roommate being abused by a nurse as well has having lazy social workers. His room had feces on the floor for days even after I asked that it get cleaned up. This is a nightmare place, don’t send your loved ones to Loretto!!!!!

Nurse Manager 2nd Floor just passes the buck back to the hospital patient came to them from. Four days without insulin for a Type 1 diabetic. Hoping now he doesn’t die. Never ran any type of test on him for Ketones in his blood. Nurse manager, LPN, and CNA rallied against me for knowing too.much. Got asked to leave facility because he needed to be changed, from a bowel movement, but because she just did 10 minutes ago. Well, guess what! He pooped! So if you don’t want updates,or to be treated with respect…..stay away. I am reporting this incident to the NYS Dept of health and the Ombudsman of Loretto and pray my family member makes it out of there alive

UPDATE: HE DIDN’T MAKE IT. HE DID PASS. Do not send your loved one here