Unlike other skilled nursing centers, we’re equipped with advanced technologies and specialized resources for patients. Whatever your particular recovery regimen may entail, our caregivers seamlessly work together to deliver quality individualized care!
Finding the right care can be an overwhelming task. Rest assured, our team of loving caregivers are here to help you with each step of your journey.
As a recent patient there for rehab myself I found the facility and nursing staff, aides and custodians absolutely wonderful in every way! My needs were well cared for, when I pushed the call button it was answered right away! Angela and every single member of the rehab crew were amazing. They offered great communication, were clear and precise when speaking to me about goals I had for myself and then the goals they had for me. By the time I left I was totally prepared and confident that I would be fine going home, though my road to recovery was still going to take weeks, maybe months, I am so thankful I spent my first weeks of recovery there. The facility was beautiful and clean at all times. The food was like gourmet meals, and hot when they arrived.
The only reason I rate this review as 1 star is because when I call the facility I can NEVER reach the party I am trying to reach. Voicemail messages requesting a call back are NEVER returned. When I ask for a physical note to be HAND DELIVERED to the party I need my call goes unreturned. Emails are not answered. When I go in person to request to speak to a particular person I am NEVER able to speak to them. I can’t make an appointment with anyone and whenever I did NO ONE remembered that THEY set the time for the meeting!! I loved the patient care meeting when I had one, but I had to be the one to REQUEST one for my family member who is still there. When I arrived the day of that meeting, they were so disorganized. I should have documented better but no one remembered said meeting so I was passed from one person to the next and then next and then next. I was finally told that I simply misunderstood the conversation and there had been no such appointment made. The original conversation where the meeting date and time was set was on speaker phone and another family member heard the date and time being set. I feel like I was patronized and felt like a child being reprimanded. Forget about speaking to a director or administrator, that never was an available option to me.
I am still involved with Accel as I have a family member there recently placed in permanent residence status. I hope my words do not cause my family member any hardships and I don’t expect there will be. I do believe my family member is in good hands due to my personal experience there myself. I love the facility, its cleanliness and decor is amazing. Each nurse, aide, technician, therapist, etc is awesome at what they do. I just wish that those in the front office could address the concerns I have about lack of communication and organization. I personally know of others with the exact concerns as I have. One more note of concern I might add is that I was discharged with orders of home health care and continued therapies at home but so far as of this date I am 3 weeks out from discharge no such help has been set up, and again, no calls are returned to find out why. I am certainly open to working out these issues and am even looking forward to it. Every person there is very kind and compassionate so I am not attempting to demean or be personally disrespectful. I have faith that my issues will be resolved, hopefully in a more timely manner this point forward, and I will be more than happy to adjust my review to reveal a more positive outcome and a higher rating. In fact, I look forward to it.
Beautiful place. Friendly staff. Food was always cold. I had 2 showers in 21. short on staff. Had to wait long time when I pressed call button. I feel bad that all these things happened. Could be
a really nice place.
I honestly didn’t know this was a business at first, thinking instead it was a statement. Then I found out they in the business of babysitting unwanted family members and I’m now all in!
My husband was here for 10 days after having the flu. At that time, 3 years ago, the facility was nicely decorated. Hobby Lobby meets Chip & Jo.
The food is dreadful. They order it from some outside vendor and it is really awful. I brought him his meals the entire time.
The staff was fairly competent, but he did not require much. I was there most of the day and made sure he got a shower and whatever else he needed.
The physical therapists were really good. They were very conscientious and followed up daily with his mobility issues.
Would I recommend Accell? Only on a short term basis and only if you have a loved one looking after you daily.