At CERTUS at Waterford Lakes, we provide a secure, enriching, and supportive environment tailored to the unique needs of those requiring memory care. Our community features a fully secured area, compassionate clinical staff available 24/7, and daily activities designed to stimulate cognitive function.
We are a premier memory care community in Waterford Lakes, Florida! We believe strongly in providing our residents and their families with meaning, purpose, and success through a culture of collaborative engagement.
Certus at Waterford Lakes in Orlando is an exceptional community for those in need of memory care. Both of my parents were residents there, and my family and I could not have been more pleased with the care they received at Certus. Without exception, every single employee who you encounter at Certus shows love, compassion, and professionalism to the residents and to their families. They make the residents feel cared for and treat them like family, with dignity and respect. The environment is more like a home than an “institution” or a business.
It’s a community of caregivers who truly care. There’s no need for me to single out a few outstanding employees, because it’s literally the entire staff! Every staff member is an expert at what they do.
Upon moving in, the care team quickly got to know both of my parents and provided them with exactly the environment they needed. Unbeknownst to us, the facility my parents lived in prior to Certus was essentially neglecting them to the point of rapid decline. My mother, in particular, was suffering from malnutrition, dehydration, and medicine mismanagement. Certus quickly put her on a rigid schedule to ensure that she received precisely what she needed to thrive. She has made a remarkable turnaround since moving into Certus, so much so that she is now relocating an assisted living facility.
The Certus team is excellent when it comes to communicating with the family. They let us know what’s going on and if there’s anything we need to take care of. They handle everything from medication management to coordination with visiting physicians.
The environment is clean, attractive, and cheery. It’s a joy to watch the staff interact with the residents with such genuine love. I cannot praise Certus enough – there’s no place quite like it.
There is no greater gift than knowing that your loved one is in a safe, loving, compassionate, caring environment when you cannot be there yourself. At CERTUS Waterford Lakes, the staff is very well trained in providing the highest level of health, wellness and safety, but always interacting lovingly with residents of the community. I have learned so much about caring for seniors and those with memory care needs and I am often left wondering how they do it every day, with such a positive loving attitude. That is what CERTUS Waterford Lakes was for my father, Jim Fry. He knew was loved by his caregivers right up to the minute of his passing. For that I will always be grateful and cannot imagine how I will ever repay you for your kindness, concern, love and patience. Thank you, thank you, thank you and God Bless all of you!
Karen Ott
Lakeland, Florida
Certus is a superb community with amazing tenured staff that are caring and involved. They pay attention to detail and their purpose built community makes an incredibly smooth transition for those that need memory support. Your loved one will be well cared for and will thrive in this assisted living community.
I couldn’t of dreamed of a better place for my Mom. She previously was in two other care facilities in Texas and when I moved to Florida, I was nervous about what I’d find to be honest. CERTUS is absolutely the most wonderful home for her. The caretakers, nurses and staff are so attentive and loving. Every single person knows my Moms name and I just love that. Every time I am there, they have activities from singing, dancing, chair exercise, arts & crafts and more! I adore the activity leaders Kami and Kyle, who always always help my Mom do stuff when she doesn’t necessarily know what to do, they always jump in! LeeAnn at the front desk is the best, always helpful and smiling and lends her ear when some days are just hard for me navigating my Mom’s Alzheimer’s. I highly recommend CERTUS if you are looking for a home for your loved one.
A special THANK YOU to Leeann for always meeting me with a smile.. and a hug when needed. She gave me peace of mind and heart today. My mom fell yesterday and I’ve been very worried about her. I called my mom but couldn’t reach her so I called Leeann and she checked on her and got back to me relieving my angst. She is a Gem and I’m so grateful! Also, Kyle wheeled her on her walker yesterday for her favorite activity.. Bingo. Thank you both for your kindness!
Also grateful that Addie called me right away when the fall happened and called EMS. Thank you all!
🩷🩷
Carrie