Charter Senior Living of Chattanooga

On numerous occasions I visited my mom and she would be sitting in wet clothes and chair. Room would be unkempt. When we tried to get an appointment with Kendra to discuss anything she never responded. My mom fell and was sent to rehab at another facility. Several times we tried to get in touch with Kendra to see when she was going to get to go back to charter. No response but they sure got their money out of her bank account. I don’t recommend this place to anyone.

My mom passed away at 94 after living for two years at Charter Senior Living of Chattanooga. The loving care she received while there was extraordinary! She started in independent living and transitioned to assisted living. This facility has been undergoing some significant upgrades and it continues to improve. It is a great choice for a reasonable cost with high quality care. The Executive Director is so personally involved and demonstrates her commitment to the best quality of life practicable for every resident. We are so blessed that our mom received the care and living dignity she had at Charter Senior Living of Chattanooga.

So thankful for the continued care, love, and concern shown for my mom throughout the 5+ years spent at SV/Charter Sr. Living. Kendra and the staff there have been very accommodating in meeting our needs at many different levels. It is such a comfort knowing that Mom is being cared for by those who are called to provide the individual attention needed by the residents.

We can’t say enough about the director, Kendra. When our neighbor Ronald needed to have more assistance with his daily living, Kendra welcomed him into the facility and made it an easy transition. She knows Ronald by name, updates us as needed, and has gotten to know the best ways to communicate with him so he understands. It was a hard decision to move him and find the right place to help care for him. Without Kendra, it wouldn’t have been as easy. Thanks to her, we have no worries.

I am writing this review to provide our perspective of Charter Senior Living (CSL) staff and facility. CSL assumed ownership of Summit View (SV) at the end of September 2023. My mother has been a resident of both SV and now CSL for over 5 years. During that time, she lived first in the Independent Living section and subsequently in the Assisted Living section.
Staffing and maintenance, prior to CSL assuming ownership, was problematic, resulting in concerns about the level of care provided at SV. Kendra, the director, was aware of these problems and did her best to intervene, making adjustments as she was allowed by SV. After CSL assumed ownership, we have found staffing and facility maintenance to be improving (i.e., less staff turnover, more aides assigned to each shift).
As a non-profit SV was dedicated to maintaining the lowest cost possible to serve the broadest range of resident incomes. In our opinion, this emphasis on lowest cost may have contributed to the long-term maintenance and staffing issues. Since CSL assumed ownership, facility and staffing problems are starting to be addressed, albeit at higher resident rents.
My mother has been transported to the emergency room (ER) at least 4 times since she moved into SV / CSL. In each instance I was notified of my mother’s emergency condition and her impending transport to the ER. My experience is that SV / CSL nurses always try to notify the contact person and transmit the necessary paperwork to the ER with the ambulance.
Director Kendra has been, and is, one of the bright spots at SV / CSL. She tries extremely hard to serve everyone there and maintain the highest level of service for all residents. It is obvious she is highly skilled and competent in her job.