From our boundless menu options consisting of freshly prepared meats, seafood, and vegetables, to our refreshing & traditional Korean banchan, you will experience a wide array of complex flavors that will truly give your palate a new perception of taste.
We are pleased to present our guests a Premium Korean BBQ dining experience they will truly never forget.
4/12/25
Unfortunately, our server this evening was not very accommodating. When I asked the server for the menu book, explaining that my kids had our phone, she replied that they had stopped using menu books. I then asked if she could recommend some meat dishes, but she seemed focused on her iPad and spoke rapidly, making it hard for me to follow. I then placed my order, specifying items one through three. When our initial order arrived, we began cooking the meat, but subsequent dishes were pre-cooked, causing confusion. I was frustrated and disappointed, wondering why we had chosen to eat at the restaurant if the server was only going to offer pre-cooked food. Thankfully, the manager, a male, was very helpful and tried to address the issue, inquiring about the server’s behavior and offering menu suggestions.
Lastly, a staff member approached our table, informing us that we had been there for nearly three hours, which exceeded the two-hour time limit. He explained that the table was reserved for another party. I was taken aback, wondering if they were attempting to hasten our departure, especially since other customers who had arrived earlier were still present and hadn’t been addressed. I found it impolite that he allotted us only 15 minutes to finish our meal. but our server corrected this mistake, allowing us to stay for another hour. Because we had only been there for less than an hour Overall, I was thoroughly disappointed with the service at this restaurant. 🙁
Unfortunately, our server did not apologize during checkout, reinforcing our decision to not return to the restaurant due to the subpar service.
Great service and awesome staff. Everyone was really helpful and very attentive to work with. Would definitely come again with family and friends.
My first time here, I appreciate the quickness and diligence to get us what we needed, our server MOCHA was literally the best server I have encountered in a long time. Honestly went above and beyond, never missed a detail and question. Great personality. Almost the whole reason I will back for more
The service for my birthday dinner was terribly slow. The staff seemed unhappy to be there. I asked to tip cash instead of the gratuity being charged and paid card for the bill with no gratuity. Left cash tip for the server (more than they deserved) and then was charged gratuity to my card after I left without my consent. Now I have called many times to be refunded the extra gratuity charge and have been given the run around. Save your money – go elsewhere where they won’t rip you off.
I’ve been to many restaurants and all-you-can-eat buffets in 30 countries around the world. This is the worst restaurant or buffet I’ve been to in my life. I went to GEN Korean BBQ in Kapolei for a colleague’s farewell dinner with over 20 other colleagues from my work around 7pm Friday, March 28, 2025. After sitting down, I ordered steak from the menu, but my waitress did not bring me any steak. Later when I asked for steak again my waitress said they did not have any steak. I asked for salad from the menu, my waitress said they did not have any salad. Later, my waitress dripped hot grease on my pants by accident while changing the grill and now pants has permanent stains. If I were wearing shorts, she could have burned me with hot grease. I spoke with the general manager Rachel about this incident and she apologized. She told me that the restaurant will reimburse me for my pants because she knows that the grease stains won’t come out. So, I ordered a similar pants on Amazon and sent her the receipt on Saturday, March 29, 2025 by text and email. However, she is not replying to any of my email, messages or calls. After washing my pants, it still has grease stains I got from GEN BBQ!