Our community prioritizes individualized attention and customized care, supporting each resident’s unique needs with 24/7 staff availability for peace of mind. We believe in nurturing residents’ well-being through engaging activities and meaningful interactions, creating a warm, compassionate community.
At Hillcrest Memory Care, we provide nurturing and compassionate memory support services, helping seniors with cognitive needs transition into our caring community.
The manger and stuff was so good to mom
Food really good they were good to Dad when he visit with her
I just got off of a phone call with the director, absolutely rude and unprofessional. She kept cutting me off. No wonder why they’re always rotating staff! That’s a red flag.
vendors & contractors beware …. these guys are not good about paying their bills. My wife did a job for them back in December and she still hasn’t been paid. They keep saying they mailed the check but she hasn’t gotten it and they haven’t cooperated with providing proof of payment.
My mother, Bea Byrne was a resident at this facility from 11/17 through 4/19. I spent so much time there playing games, doing activities and such with all the residents. I brought my mom home 05/01/19. My mom passed on 7/19/19 and I notified Hillcrest Memory Care.
You would think they could have at least sent a card with condolences. Instead nothing.
I paid $4,500.00 per month out of my pocket, and that’s what I get, nothing.
I ignored a lot of the chaos, poor food and staffing.
The management and staff are kind, courteous and polite. They respond when an issue is brought to their attention. They work in less than desirable conditions.
“Memory Care” means this facility offers a locked-secure place for the residents. It does not mean a resident will receive a higher level of care.
A potential resident assessment should take longer than it does and a new resident should receive one-on-one care during the first week to ensure they acclimate to their new environment.
Monitors and/or call buttons should be installed in each room to alert caregivers when a resident falls or needs assistance. Place a bed rail on the bed to help prevent falling out.
Some rooms require cleaning more than once a week. Fecal covered clothing, diapers, chucks, sheets, towels, garbage, uneaten food, etc. should be removed from the room immediately. A dementia patient may “rummage through” and/or rearrange these items and be exposed to fecal matter and germs.
A dementia patient doesn’t know to eat. You have to remind them, help them or even sometimes feed them.
Undergarments should be changed at least after each meal. One meal pushes another out- right?
Launder resident’s items as needed vs once a week. Launder each resident’s items separately as to not contaminate other resident’s items. Do not expect family members to do the laundry when they are paying you to do it.
Create a way to secure a resident’s things. Often other resident’s wander into a room that is not theirs. They help themselves to clothing, toiletries, shoes etc.