Monroe Rehabilitation Center offers a caring approach in everything we do, focusing on rehabilitation for patients after hospital stays and providing 24-hour nursing care, physical, occupational, and speech therapy. We strive to create a memorable experience for each resident.
Celebrating 20 years of quality care.
My dad has been at Monroe Rehabilitation center for over a month now. I visit at least every other day. A few of the staff members stand out most often during my visits. These individuals go above and beyond their normal job duties. Heather, the wound nurse is exceptional. She gives my dad the attention he needs to be sure he is healing the way he should. She gives updates and clear explanations to my questions. If I have an unrelated question she does not know the answer to, she will go out of her way to find the answers. Heather always greets me with a smile. She is courteous and kind to me and my dad. She is definitely an asset to the rehab facility.
Do not send your family to this place if they can’t get out bed and to the bathroom and caring for themselves. My mom is here and after many days of the same thing I’ve about had enough. She’s having to sit in soiled diapers, push the call bell to go to the bathroom and after 30 min waits someone comes and she has soiled her diaper cause she can’t hold it that long. We’ve had issues since day 1 of mom going here. Was promised a “private room” in the rehab side. She’s in a semi private room with the regular population. They say they aren’t going to add anyone to the room. The food is cold when they bring it out and when they don’t eat what’s on the tray they will give a sandwich. My mom ate 3 pamento cheese sandwiches in 2 days. Lunch, dinner and lunch again. When I got there today. She was sitting again in a soiled diaper and had been for a long time. Light was on, I finally changed her, got her up and took the bed apart because it was spoiled as well. Mind you it was 10:30am at this time. After being there 30 mins someone finally come to change her but I had already taken care of it. We’ve filed many “grievance” with the place and nothing has changed. Also called tonight cause again. Sitting in soiled diaper for a long time. Call bell has been used and no one came for a long time. After me calling the lady goes into the room as I’m on the phone with my mom and says “yes she does this everyday” I’m assuming the nurse told her I had just called and was comparing about the situation. She’s been very rude to my mom since this happen. Do not send your family here. Also a older lady today was going down the hall asking for drink cause she didn’t have anything. She came into my moms room and I helped her find someone to ask for drink cause she was so thirsty. This place is crazy. I asked 2-3 days ago to speak to the head person left a message and still no call back. These people do not care about your family!! Also let’s not forget the fact she was supposed to get a bath Thursday and that never happen. So frustrating. She also missed 2 lung doctor appts due to not being taken there. Considering she has copd this should have been handled and been taken. Now she has to wait til April
My Aunt is at Monroe Rehabilitation at this time. Shae Sowell has went above and beyond to meet every need and every concern we have. If we have any questions or concerns she will always follow up with an answer. We truly appreciate her. It’s always nice to know someone truly cares!
We could not have chosen a better place for our mom to rehab after breaking her leg! Everyone here was so very kind and patient, they were very loving and these people genuinely love their jobs! The facility as a whole did everything possible to make us feel welcome. They consistently and gently interact with their residents as PEOPLE and not just patients. We have enjoyed visiting our mom every day and I have loved interacting with ALL of the staff, from the director, the social worker, the receptionists, the nurses, CNAs, and the therapists. They never treated mom as if she was a bother and they genuinely enjoyed serving her and taking good care of her. My mom enjoyed the food and all of the staff treated us as if we belonged there whenever we visited. We didn’t meet even one person who wasn’t friendly or kind. We highly recommend Monroe Rehabilitation Center. While we hope mom never HAS to come back, we know there is a safe and hospitable place to go if we ever need one.