Our facilities offer a loving homelike environment with state-of-the-art care. Our staff is trained to assist residents with daily activities such as grooming and personal care, providing the comfort of home along with essential medical care.
NorthCare is a locally operated memory care home in several locations in Washington and Montana. We specialize in care for those with Alzheimer’s and related dementias.
My Mother lived here for 3 LONG months! She didn’t receive her medication the first 3 weeks. The Activity Calander was for looks only. My Mother attended 2 activities the 3 months she was there. I found Tiffany untruthful and covering for her mistakes. 85 percent of the time there was no supervision in the house my Mother lived in. She pretty much was guided back to her room after meals to lay in her bed. She had no one to talk to in this house, so she laid in her bed most of the day. The food was AWFUL!!! Poor quality, no fresh fruit! ( I would always bring my Mother in fresh fruit! ) a lot of heat and eat! Food was brought in from another location, with a cover on the plate. It was never hot! Luke warm at best! The place is decorated cute, with a popcorn maker in the front lobby. It was clean as a whistle, BECAUSE, it was never used that I saw! Someone on here talked about their mother getting her PB&J’s, well, they never deviated from their menu that I EVER saw. Their idea of a Grilled cheese sandwich was one heal and a slice of bread with some THIN cheese spread between the two! My Mom’s Boost drink, was many times not cold. My Mother, along with the other two ladies in this house, had severe memory loss. The front and back doors were always unlocked. My Mothers first room had a sliding door in her room. I was concerned about my Mother going out the slider. Tiffany assured me that it would NEVER be unlocked. One day I pulled on it, and it opened right up, 2 more times, that I checked after that, I found it unlocked again. I pushed my Mothers Emergency call button one day, when she needed immediate assistance! 20 minutes later, I walked out side the house, because the button ran on and on. The sweet gal that cleans there said she would get someone, but, that they were busy moving Tiffany’s office, and it was Tiffany’s Birthday. 10 minutes later, someone FINALLY showed up to help my Mom! I left there many times, seeing the gates to the backyard left open. When I confronted Tiffany on the Slow response time? She told me that was “Normal”. Not according to the places I toured, while finding my Mom a Safe , secure place to live. The place I moved my Mom to, has a SECURE environment, nutritious, HOT food, and fresh fruits and vegetables. Lots of Staff ALWAYS on hand, an in house nurse that you will see many times throughout the day. My Mother is bathed regularly, and I don’t come in finding her hair greasy and stuck to her head. Tiffany will tell you whatever she needs to, to get your loved one moved in. Don’t believe it! SHOP AROUND!!! You will be SO glad you did!
I cannot thank the staff at Creekstone Assisted Living Facility enough. I was exhausting myself trying to work full-time and give my mother the care she needed while her health declined. I finally called and talked to Tiffanie. In minutes I could feel myself starting to relax some as she said moving mom to a care facility will allow me to once again just be her daughter. It’s exactly what both my mother and I needed as her guilt for asking me to do things was building up so much. This allowed her the freedom to just be and have as much help as she needed depending on how she felt each day. She loved her beautiful suite, the personal care, and the home cooked meals – she loved telling me each day what she got to eat, and I loved the smell of whatever they were making for dinner when I showed up after work. So much fresh food and the ability to request her PB&J sandwiches, ice cream, and salads. Whatever she wanted whenever she wanted. As her cancer spread her behavior changed and the staff were so kind and catered to her needs. I can’t imagine going through this experience with my mother without the staff here – they truly cared for me and my family too. I was often alone when I was with my mother but never felt alone as they not only checked on her constantly, but they checked on me too. I can proudly say I made many new friends during one of the most difficult times of my life. I will be forever grateful to Tami, Tiffanie, Kelly, Tuesdae, Megan, Crystal, Casey, Kayla, and so many more…
Stay away! Staff neglects residents and then repeatedly makes excuses for their shortcomings. Do not be fooled, facility is understaffed and undertrained and led by a very unprofessional and irrational administrator. Multiple residents have been moved out by their families due to neglect. If you currently have a loved on here, be sure to visit and check on them as much as possible.
I would like to thank Tami and Tiffanie and their staff for the many hours of vigilant care for my mother during her last days. This home is well run and is a comfortable place with a home-like ambience for Seniors with dementia/Alzheimers. The care-givers are skilled and patient & kind. Marilyn
Creekstone is one of a kinda. The atmosphere is unlike anything I have see before. The staff is caring and nurturing they are in constant contact with management in regards to resident needs and concerns. Management is one of a kind, they truly care for not only their residents and their well beings but they truly care for their staff and their well being.