Welcome to Pinecrest Rehabilitation Center, where we offer post-hospital care, rehabilitation, long-term care, and various clinical specialty programs. Our goal is to maximize dignity and quality of life for every resident.
Pinecrest Rehabilitation Center is committed to providing compassionate, quality care so that we may assist our residents in achieving their highest level of independence and assure their highest level quality of life.
I am writing to formally express my deep concerns and dissatisfaction with the treatment and care provided to my Uncle, an elderly patient at Pinecrest Rehabilitation Center located at 13650 NE 3rd CT in North Miami, FL. The level of care he has received is unacceptable, and I feel compelled to bring these serious issues to your attention.
Neglect and Delayed Assistance
The staff takes hours to respond when my uncle needs to be cleaned. I have personally witnessed him ringing the bell for assistance, only to be ignored. On multiple occasions, he has been left sitting in his own feces for two hours or more.
The excuse given is that the CNA has too many patients to attend to, which is not an acceptable justification for neglecting a patient’s basic needs.
He is oxygen-dependent, and one morning at 4 AM, he had to call me because his oxygen had run out, and no one was responding. I had to frantically call different numbers to get someone to refill it. This is completely unacceptable and dangerous.
False Documentation and Insurance Issues
Humana has denied further payment based on facility notes that claim he is a 3 out of 5 in terms of self-care, which is entirely false.
The doctor, who visited today, confirmed that he can hardly lift his leg and cannot get out of bed or use the restroom without assistance.
Humana has stated that he should qualify for home health services, but the facility must specify the necessary assistance. However, the social worker admitted that they only submit vague orders, leaving critical decisions up to the insurance company instead of advocating for proper care.
Poor Therapy and Nutrition
His therapy is inconsistent, and there seems to be no structured plan to ensure his progress.
The food provided is subpar and does not align with the patients’ dietary or nutritional needs.
There are bugs in his room due to improper cleaning. Instead of sanitizing properly, staff merely spray air freshener, which does nothing to address the issue.
General Neglect and Facility Conditions
Patients are often left unattended, lined up outside rooms with no apparent purpose.
The facility as a whole is in dire need of improvement. It is evident that many patients do not receive the care they require, and I feel especially sorry for those without family advocates.
This level of treatment is unacceptable, and immediate action is required to address these issues. With this review I am expecting change.I am hoping for corrective measures
to be taken to ensure that my uncle—and all patients—receive the care and dignity they deserve.
Sincerely,
Joan McField-Mortimer
A concerned family member
Very rundown facility! Unfriendly staff!
“I would like to convey my sincere thanks to you and your staff for the courtesy extended to my mother Norma in room 118, during the week delightful stay she had at your facility. I would like to express my appreciation for the remarkable services rendered. This was our first experience in placing my mother in a Rehabilitation Center/Nursing Home. Your staff was very helpful and attentive from the beginning to all of her needs. Your Rehabilitation Department is exceptional, and the nursing assistants are courteous and amicable making her stay very memorable. The experience was great from the admission (Jackie) to the care my mother received. I will be referring you facility to the community, everyone will be hearing how wonderful and welcoming Pinecrest Convalescents is.” – Mayte
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“The primary purpose of my stay at Pinecrest was for the physical therapy, which I experience with phenomenal results. The first phase of my stay I was unable to bend my left leg since the infected joint had been removed and replaced with a spacer consisting of antibiotic cement. This part of my therapy enabled me to develop the physical strength necessary for the next chapter of my recovery. For the second phase of my experience, my new knee joint had been inserted and my physical therapy took on a different form. I can truly say my physical therapy made all of the difference. Not on was it intensive, it was valuable since it enabled me to reach a satisfactory level of functioning upon my dismissal.
Additionally, my weekly medical appointments were handled promptly with thorough efficiency and appropriate follow-up. All aspects were addressed, including preliminary test preparations and commencing with arrange transportation. It is obvious that every single member of the staff at Pinecrest are committed to high performance and try to provide a safe, warm environment for all residents. No matter the time of day or night, a friendly smile and warm encouragement was always present. From the top down, Pinecrest is the very best! Thank you for everything, this was an extremely positive experience. Please be kind enough to share this letter with your entire staff.” – Merry
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“We really appreciate the way you rescued my husband and I and nursed him. I really believe he´s going to continue to make progress and come back to visit. What you have done will be remembered in our hearts. Thank you!” – Willie & Family