With a convenient location in a peaceful neighborhood near Matthews and Charlotte, our apartments have open layouts, hard-surface flooring, gourmet kitchens, and community amenities including a swimming pool, fitness center, and walking trails.
Provenza at Indian Trail offers upscale one, two, and three-bedroom apartments with luxurious features and community amenities.
We have lived here for about a year now and this by far is one of my favorite apartment complexes I’ve ever lived in! The amenities from the gym to the pool are nice, as well as the dog park if you have active pups! If we have any problem or question Chrissy at the front office is quick to help resolve it without hesitation. Jamel on the maintenance crew is also a lifesaver when things like our A/C or garbage disposal stop working. You’re not left for days waiting for service which is by far one of the biggest sells here. Everyone here is welcoming whether that be staff or residents!
I want to write this from the bottom of my heart. If you are a person who likes things done well, or you are a mother, do not move to this condominium. They treat you very badly. If you are Latino and do not know the language, they speak badly of you just by turning their back because they think you do not understand their language and make you feel discriminated against. The maintenance man is always looking for a reason not to work. When asked to fix something he doesn’t do it well. If you are a mother, do not move here. When I became unable to cook due to flooding in my kitchen they took an excessive amount of time to fix it. I was unable to cook for multiple days! Can you imagine not being able to cook or prepare any food for a baby who only eats food cooked by you? Super frustrating, thank God my baby is still breastfed and I can give him something to eat. The manager instead of defending the tenant treats you very rudely, offends you, and does not help you feel better or give you a solution; On the contrary, she treats you very badly and tells you that you have a contract. You have to pay for the garbage and many times you have to throw it out yourself because they don’t do it and that’s why there are so many cockroaches and dirt on the stairs. The worst thing is that they also charge you for pest control, pests that they themselves cause with their poor work. Sometimes they raise the rent bill and if you are not careful they charge you more, and I can give you a thousand more reasons, but I would never finish, So if you love yourself and your family, and you are looking for a cozy and peaceful place never, ever think about moving here.
Here are pictures of the email they sent me after complaining for not doing a service I asked for..
I erased the names so that I don’t disclose personal information
Quiero escribir esto desde el fondo de mi corazón. Si eres una persona que le gusta las cosas bien hechas, o eres madre, no te mudes a este condominio. Te tratan muy mal. Si eres latino y no sabes el idioma, hablan mal de ti con solo darte la espalda porque creen que no entiendes su idioma y te hacen sentir discriminado. El hombre de mantenimiento siempre está buscando una razón para no trabajar. Cuando le piden que arregle algo no lo hace bien. Me quedé sin poder cocinar a mi bebé debido a una inundación en mi cocina se tomaron un tiempo excesivo para arreglarla. ¡No pude cocinar por dos dÃas! ¿Te imaginas no poder cocinar ni preparar ningún alimento para un bebé que solo come alimentos cocinados por ti? Súper frustrante, gracias a Dios mi bebé todavÃa está amamantado y pude darle algo de comer. El administrador en lugar de defender al inquilino te trata muy groseramente, te ofende y no te ayuda a sentirte mejor ni te da una solución; Al contrario, te trata muy mal y te dice que tienes contrato. La basura la tienes que pagar y muchas veces la tienes que tirar tú mismo porque ellos no lo hacen y por eso hay tantas cucarachas y suciedad en las escaleras. Lo peor es que también te cobran por el control de plagas, plagas que ellos mismos provocan con su mal trabajo. A veces te suben la renta y si no tienes cuidado te cobran más, y te puedo dar mil razones más, pero nunca terminarÃa, asà que si te amas a ti mismo y a tu familia, y buscas un lugar acogedor y tranquilo nunca, jamás, pienses en mudarte aquÃ.
Aquà hay fotos del correo electrónico que me enviaron después de quejarme por no realizar un servicio que solicité…
Don’t have to believe me, but Chrissy and Dillon have treated me better than any housing management staff I’ve ever had, and I’ve probably lived at 10+ now. They actually do extra to make sure things are comfortable and convenient for me. I’ve never felt a complex have more of a community than Provenza either, and I believe it’s partly a result of the management. I could hardly Provenza recommend more.
Cannot say enough wonderful things about the PM Dillon. He is kind, attentive, polite, down-to-earth and straight forward. Property wise, the landscaping and curb appeal are gorgeous. Amenities are top notch.
We enjoyed our stay at Provenza while our house was being built. Chrissy was a joy and always so helpful during our stay. She is a great asset to the property. Thank you again.