Since 1978, we have been a premier choice for retirement living in North Carolina, providing independent living, assisted living, skilled nursing, and memory support. Our beautiful campus offers a variety of amenities and a community focused on family, faith, and quality of life.
Providence Place is a nonprofit retirement community located in High Point, NC, offering a range of living options and services for seniors in a caring, Christian environment.
The facility itself is very nice. During my tour it was very clean and the residents looked well. The one star rating for my review has to do with the lack of communication. My husband was diagnosed with Frontal lobe dementia last June. He is only 58 years old and has progressed rapidly. His doctor informed me that he needs to be placed in a memory care facility. I visited an Elder law firm who recommended Westchester Harbor as they were one of the facilities that accepted special assistance Medicaid.
After my appointment with the lawyer I contacted the admissions office at Westchester Harbor and was told to fill out an application and that my husband would be put on the waiting list. I turned in the application on May 3 and was told that someone would contact me with an update. However, that never happened.
I called after three weeks to check the status of the application and was told the woman who I initially spoke with was no longer employed. In addition, I was also informed that my husband’s application had been denied because of his age. Their policy is 65 years or older. From the beginning I was transparent about my husband’s age.
Three weeks of my time has been lost when I could have been looking into other facilities for available beds. The lady I spoke with, Wendy, apologized but it seemed insincere. If they truly cared, someone should have reached out and informed me of the denial. I cannot help but think this is more about money than age. So, if you like lack of communication or respect for time this is the place for you.
This was not a good place for Mom. They took an already confused person and put her at the end of the hall where staff was rarely available. They lost her labeled clothes often, and kept pushing for her to be move to memory care. 2 days after she was moved to memory care she broke her hip by falling out of bed.
While they do have some good staff, I feel others lack the training needed for the service they “offer”.