Our team provides dependable plumbing services including drain cleaning, sewer repair, water heater repair, and more. We pride ourselves on offering 24-hour emergency service and a satisfaction guarantee.
Rooter Hero Plumbing & Air is an established business with decades of industry experience and heritage, offering reliable plumbing and HVAC services in Los Angeles, California.
Do not call Rooter Hero. They tell you the diagnostic is free but the “plumber” cannot lay a finger on anything until you agree to pay $90. I put plumber in quotes because they are not plumbers, they are salesmen. They’re goal is snake their way into your home, point out a long list of “problems” and then up-sell until a simple fix is several thousand dollars. Aside from the phoney free diagnostic, beware phrases like “I called my manager and he agreed to take 10% off”, “this install is old and out of code”, “there’s a lot of dishonesty in this industry but we do it right”.
My water heater replacement was quoted at $6000-8000 for a major plumbing overhaul. We were naive and signed the contract but quickly canceled (within minutes – there is a 3-day right to cancel by law). On the day the work was originally scheduled to occur, the salesmen tried to scare us saying we would not get the 10% deposit back. Of course this wasn’t true, we got our refund minus the ridiculous $90 charge. By then, a local plumber had already replaced it in less than 2 hours for $1800 all in. Bonus: When you search Rooter Hero on Google there is a tab specifically for “Lawsuits” that goes on and on.
I am extremely dissatisfied with the service provided by your company. Here are the details:
1. **Significant Delay in Appointment Time**
Victor originally scheduled the appointment for 10:30 AM the next day but did not arrive until 2:00 PM, citing that “the camera was on its way.”
2. **Unprofessional and Intimidating Behavior**
Victor brought along someone who appeared to be a supervisor. This individual’s attitude was highly unprofessional and even intimidating. When I asked whether the issue was related to my store or the plaza, he responded with, “Whoever pays, I’ll deal with them,” which felt more like dealing with a debt collector than a professional technician.
3. **Unreasonable Quotes and Suggestions**
After using the camera to inspect the issue, they proposed digging up the entire drainage system and replacing all the pipes, with a quoted cost exceeding $50,000 to $60,000. However, based on the camera footage, the problem didn’t appear to be severe.
When I showed them photos from the repair done last September at the same location, for the same issue, costing $1,300, the technician said it was a “waste of money.” This raises doubts about whether your company is overcharging customers. Then, they recommended another option to clean the pipes for $6,200, which also seemed highly unreasonable.
4. **Aggressive and Impatient Attitude**
When I told them I needed to consult with my boss, the supervisor became visibly irritated and left angrily with his team. Such behavior is completely unacceptable.
Your company should reassess the professionalism and attitude of its staff. If this kind of service is considered normal, it severely undermines industry standards and customer trust. I strongly suggest you investigate this incident and provide proper training for the staff involved, or it will further damage your company’s reputation.
Overall Victor seems like a nice person but seems unsure of the problem. Fernando (assuming his supervisor) was very confident of his judgement of our problem. Specifically stated “I know exactly what the problem is with your building. It is old, so it will need to receive a epoxy coating which is $18,000 to $22,000. For a quick bandage fix, we can clean out the pipe and it will be $7,500.”
Just by looking at maybe 60ft of camera inspection, just because something was blocking it, that was the solution he came up with.
So I called a different plumber,
Snaked, Hydro jet, camera inspection, my pipes are all good, cleared out all the way to main city line. Just at a cost of $2,500.
I understand there may be cost differences between different companies but Fernando
#1. False information delivered
#2. Confidence in misleading information
#3. Over priced, camera inspection for $350? I can pay for that but only if they made a good inspection. $350 for almost scam like purposes? Not good.
In conclusion, Victor didnt do much because Fernando decided everything and talked about everything.
Experiencing Rooter Hero for the first time was definitely horrible. Would I recommend Rooter Hero? Most likely not.
I don’t know how the reviews are so good, maybe it’s just Fernando but make sure to compare your prices and information you get before going with them.
I had an excellent experience with Rooter Hero and their technician, Ramon. Just one day before a big party I was hosting, my hot water heater, after 24 years of faithful service, decided to stop working. In a panic, I called Rooter Hero, and they dispatched Ramon within 45 minutes. I was incredibly thankful for the prompt response.
Ramon’s customer service was top-notch, and it was clear that he was an expert in his field. He quickly and efficiently replaced my hot water heater, saving my party plans. I was impressed by his professionalism and appreciated his sharing that plumbing is “in his blood,” as he comes from a family of plumbers. This generational expertise truly showed in his work.
I highly recommend Rooter Hero and Ramon for any plumbing needs. Their quick response and quality service made all the difference. Thank you, Ramon, for turning a stressful situation into a seamless experience!
Fantastic company to work with. Highly recommended. Price is more than fair and quality job and excellent customer service. Shoutout to Raymond!