The Oaks offers comfortable facilities, exceptional care, and fabulous amenities, providing a life-enriching choice for seniors. Residents can enjoy a variety of amenities designed for their comfort and safety, with personalized care plans to meet individual needs.
The Oaks at Liberty Grove offers vibrant senior living in Rowlett, TX, focused on promoting health enrichment through superior care and rewarding life experiences for residents.
Management (centhia) she/is bad, they will have you listed under one position but have you doing 5-6 other jobs, driving the medical van, house keeping, serving, med cart, serving food, dishwashing, hanging TVs not only that painting rooms… “so they can save money” that’s words from the maintenance man Raul.. not only that be careful when bringing your loved ones here and letting them ride on that medical van it’s very unsafe. Trust me I drove it and I didn’t like it. Every dashboard light is on. You have the traction control light on check engine light on, it overheats the oil light on wheel bearings needs replacing, I asked why don’t they get a new one the maintenance man said because of money, they can’t but they have residence paying $5,000, $8,000 a room, that’s plenty of money that’s greed, one time I had a residence in there and it started overheating on the highway not only that the speed thermometer does not work. It stays at zero or at 40 MPh when it goes up in a drop back down and stay at zero it don’t work, you can’t tell how fast your going, the Abs light is on and battery light on, it also leaks antifreeze the maintenance man had to come put water in it while I was taking a resident to a doctors appointment, also the shift knob comes off, this place is money, hungry. Trust me. I was front desk concierge. They only care about the money they will overcharge you Cynthia say she will give you an extra hundred dollars when you sell a room for her but she never did that, be careful because the manager here is sneaky. Don’t trust her and this is not just from me. Ask around even the residence will tell you that some of them are not being treated fairly. I use to help them all them time we had residents in pain and some that want you to call their family they would ignore them for days, I showed them how to call and work their phones to get in contact with loved ones, Also there’s no way to contact corporate they got it hidden, I tried or the manager he’s a male but there’s no way to get in contact with him when you call the number on the website and ask for corporate. They will send you to Cynthia desk which she is front desk not corporate, there’s plenty of times when I told them things about certain residents needing help with certain things toilet plumbing, the maintenance guy he will ask can you do it? He won’t even do it his self. He will get the front desk concierge, or the housekeeping people to try to do it for him, even though it’s not their job, I’ve changed Vince multiple things around there, but it’s just horrible go ask the residents or the people that worked there for yourself, or just read the reviews also they will let anyone work the med cart with no experience or training witch is dangerous, also they are getting fake positive comments on here to hide and wash out mines because it’s exposing the truth, but look who has the most votes and thumbs up
My parent was at this facility until they passed.
Management and staff are superb.
They were always attentive to our needs and concerns.
I happen to know one of the persons that left a bad review. They are a disgruntled employee.
I saw them speak rudely to one of the residents, and I had to complain about them.
It is no wonder they left a bad review because they were upset over losing their employment.
Although my parent has passed, I highly recommend The Oaks facility to care for your loved ones.
The Oaks provides a healthy environment with plenty of activities for their residents to be involved in.
This is a top notch assisted living and sets the standard in the business. The staff is amazing and caring and the therapy team there is the best there is! They always have fun activities going on too.
I love it here cannot say this enough… our residents do not live in our workplace, we work in THIER home!
I’ve been at this facility since January and I couldn’t be happier. Yes, I’ve heard they went through management before but this management team here wants good quality caregivers for their residents.