Our community proudly offers chef-prepared dining and a variety of Assisted Living and Memory Care amenities and care services for our residents. TerraBella is designed to provide a lifestyle that enhances our residents’ life as they age, knowing that our expert, supportive caregivers and experienced team members are always at the ready for you or your loved one!
Bright and cheery senior living community in Monroe offering Assisted Living and Memory Care services.
We have been apart of the Terra Bella Indian Trail family now for a couple of months. I know that under new management things can be overwhelming. However, my experience with them has been nothing but heartfelt. They have accepted my mother with grace and have cared for her with dignity.
Cleanliness of the facility is a high-quality in comparison to some that I have seen. I visited many different facilities prior to committing to this one, but it seems to be the perfect place for my mom.
Management makes themselves available when needed and for me that is a high priority.
My mother gets to enjoy the beautiful sunshine out on the front porch with her friends now and has served wonderful meals three times a day, as well as being administered her medication’s when needed. All of these things were becoming impossible for her to do on her own. I no longer have to worry about her being cared for.
Apparently, the facility has put lipstick on a pig . The current sanitation grade is a 90.5 which, is posted as required just inside the main entrance.
I reached out to the facility on October 25th and spoke with Nicole regarding placement for my Mom who is being displaced due to the closing of her current facility in Union County on November 26th. I explained this to Nicole as well as the fact she would need a Medicaid bed. Nicole said they were not accepting any more Medicaid patients at the time but, she would contact their corporate office to see if an exception could be made and get back to me on Monday. I am yet to hear from her after making numerous requests for her to return my phone call. I spoke with the Executive Director last Wednesday and she said she would have Tyra return my call and of course made excuses as to why she had not returned my call. I am yet to hear from anyone as of today so, I tried to reached out to Tyra again this afternoon with no luck.
Other residents from the same facility where my Mother currently lives are being admitted which, I can only assume they are private pay.
Unfortunately, I think they are discriminating against my Mother since, she is on Medicaid.
Sadly, my Dad passed away over 29 years ago and all of their resources have been exhausted . It is heartbreaking and disappointing when your loved one is not treated with respect and compassion!
However, it certainly speaks to the poor reviews of the facility!
The staff is very patient and helpful.
First, I encourage you to review the investigations done by the Department of Health and Human Services on the Addison of Indian Trail. These reports demonstrate that the issues experienced by our family are pervasive under current leadership at the facility and are evidence of a dangerous pattern of mismanagement and miscare that results in unsafe conditions for residents.
FACILITY SAFETY
My grandmother experienced a fall and pulled the emergency alert system for help, but no staff came to her aid. It was discovered that (a) the alert pulley in her room was not working and (b) the staff member responsible for monitoring the system did not take the alert notification device with them on rounds, so even if the system had been working, they would not have known of her emergency.
HEALTHCARE
Inaccurate medical documentation, leading to misdiagnosis: My grandmother’s paperwork did not include crucial medical info, including her dementia diagnosis. Paramedics assessing her had no context for her confusion/wandering speech and so feared she had a stroke. Inaccurate documentation is a recorded pattern, as referenced in the Statement of Deficiency investigated by DHHS in November of ‘21.
When questioned about the inaccurate records, they took no responsibility but blamed the nurse family practitioner (NFP), Amy. They did not investigate and questioned why we had brought it to their attention.
The NFP connected with the facility proved incompetent in safely administering care, unwilling to communicate, and took no responsibility for patient care.
– When asked why medical paperwork did not include dementia diagnosis, she said “we all know she has dementia.”
– She confused my grandmother with another resident, made medical recommendations based on that mistake, and even falsely told me that resident’s medical information as if it had happened to my grandmother. When I voiced my strong concern that we hadn’t been aware, her response was “Wait, isn’t she the one who had the head injury?”
– Amy refused to communicate via email or in any documented way so that health information could be confirmed and stated “I have multiple facilities and six kids, I don’t have time to talk to all my patient’s families.”
– Her negligent care was evidenced further by her overprescribing medications, many of which were conflicting medications. This caused severe damage to my grandmother’s heart and kidneys, ultimately leading to her death.
LEADERSHIP/ADMINISTRATION
These issues are the result of failed leadership/management of the facility. The Executive Director and staff in charge of resident medical care consistently showed a lack of competence and care in their work. The most concerning is the lack of responsibility in addressing serious issues.
– After the emergency alert system in my grandmother’s room failed to work, they did not enhance equipment-checking practices
– When questioned about the inaccurate medical records, they took no responsibility and blamed the NFP that had been treating her. They made no effort to investigate the cause of the issue.
– When we reported the NFP had confused my grandmother with another patient and shared incorrect information with the family, they responded it was simply “human error”. Human error in medical care leads to negative patient outcomes, as was clearly the case for my grandmother.
The facility is sorely understaffed and the staff are sorely undertrained, making it extremely difficult to get accurate information or assistance with the most basic of things.
These issues culminated in an unsafe environment for my grandmother, one that ultimately had grave consequences for her health and for her life. Despite having lost our sweet “Nana”, our family will continue to advocate for the needed changes and improvements at the Addison, in the hopes that no resident will ever have to experience what my grandmother did.