The Bristal at East Northport

Everyone my Dad and our family dealt with, who worked at the Bristal, was a class act. They were phenomenal. Whether they were cleaning his room or giving him his meds or just constantly checking in on him, they were all so kind and thoughtful. I could not have asked for a better, caring group of people looking after my Dad.

My father has been a resident of the Bristal for 5 years and he has been very happy there. He entered the facility with just a walker and being very independent but 6 months ago (5 years after moving in), he had a series of strokes that sent him to the hospital and rehab then back to the hospital and rehab. He showed signs of the first stroke at the lunch table at the Bristal and they quickly called the ambulance and got him right to the hospital. When my dad finally returned 3 months later, you would have thought a celebrity came in! To see the joy on the staff’s faces made my heart happy – I knew my dad was home. Since then, I’ve been with him daily to help him adjust to now needing full care (dressing, toileting, showering, transfers) and the staff couldn’t be more responsive to his needs. Dad’s daytime aide Maria is absolutely an angel on earth and my dad counts on her to help him understand what’s going on since he gets easily confused. She takes care of him like he is her own father and I so appreciate that. There are great activities like exercise classes, word and brain games, movies, art class, men’s and women’s groups, and excursions where they can go to some of the local stores or to outside events. I’m forever grateful to the Bristal for helping my dad live out his last days (however long that will end up being – he is almost 98 and still going pretty strong) in a clean, bright and friendly environment.

The Bristal at East Northport was the right choice for my mother. As her dementia got worse we needed a safe place. The Bristal offered a great place for mom to be cared for and engaged. They constantly adjusted to her needs as her disease progressed and they supported me as a caregiver the whole way. I would recommend Bonnie and her team whole heartedly. From administration to wellness and reflections they were always there to make this journey as manageable as possible. Dementia is a cruel disease. I am glad we had The Bristal to help us see it through.

Our mom, Virginia Lane, has been a 1 year resident at the Bristal in East Northport, NY in the Reflections unit.
From the first day that we met Paul Jordan and Simmone Tyson we knew it was where we wanted our mom to be. It just feels like “HOME “ from the warmth of the entire staff to the pristine surroundings it is very impressive. The meals are delicious (as per mom) and beautifully presented. Her apartment was bright, cheerful and kept immaculately clean as were all the public areas and the gardens are serene and well manicured. The staff’s friendly and cheerful demeanor shows and is reflected in the residents smiles. There’s so much to do from bus trips to entertainment which encourages socializing among the residents. We are grateful to all the wonderful staff especially Simmone Tyson, Veronica and Mary(medical) and Farrah, Mary, Noly, Charnelle, Shante, Orlando and Flaubert(aids).
Cheryl and the Sharon and the
Sheppard family Fusco family

I have been waiting a while To write this because my anger and my sadness prevented me from doing so in a professional manner. If you are thinking of using this facility or the Bristal in general, I highly suggest that you look elsewhere. The negligence and the incompetence there for the amount of ridiculous money that they ask for is absurd. I feel they believe the amount of money They spend on furnishings and decor to fool you, is more important to them than the appropriate care of their residents. I don’t even know where to begin without crying. Ultimately I believe they are clearly responsible for my mother dying earlier than she should have and if not for that they definitely are responsible for making her last days filled with suffering and torment due to their horrific negligence. Not only did I have to clean my mother up from Urine smelling clothing which were put back in her dresser drawer, but even when she rang the buzzer needing to go to the bathroom in the middle of the night no one showed up.Luckily, I happened to be visiting her that weekend staying with her. Being wheelchair-bound and myself being in numerous braces due to an accident, I had to lift her put her in the shower and clean her off myself and then putting her back into bed. I in turn hurt myself from doing so. I might add no one did ever show up to take her to the bathroom. She was yelled at once when I was there by an aide bringing her medicine because she couldn’t hear her well! In addition, Against our wishes they made my mother go to the emergency room unnecessarily scaring her while getting in her face about it ! The doctors at the hospital even felt it was unnecessary for her to be there only adding to my mothers anxiety. Upon her return I was promised someone would be there to help bring her back to her room. When I met with the wellness center director, To my face I was told she didn’t have anybody there was nothing she could do they were all busy. Again, being disabled, I had to do it myself. The final straw was they left my mother in the room after breakfast when she said she wasn’t feeling well and no one checked up on her or if they did, was negligent and incompetent in checking her status. Not until I called at 4:30 that evening. That is when she had a stroke and doctors confirmed a major heart attack earlier that day. Naturally it seems things were covered up and we were lied to which didn’t surprise me given the history I had witnessed myself by being there for some weekends. My mother was never the same since then and we ended up taking her home. She was only in that facility for a couple of months. When we realized the inadequate care she was receiving, we removed her. We thought we were doing the right thing giving her an opportunity for activity and friends and proper care that was hard for us to deliver. I will never ever recommend them nor will I forgive them The only staff that was Helpful and nice were those at the reception desk. Once you passed that, the hell began. If you care for your loved ones do your research do your homework don’t be fooled. I lost my mother her last days would have been much less suffering for her if it had not been for their terrible care and I have to live with that.
UPDATE: today my Mom would have been 100. We ALL know if it weren’t for your NEGLIGENCE she would have been here with us celebrating. We regret EVER having her be anywhere near you for the short time she was but enough time for you to take her from us.
I hope many read this completely and SERIOUSLY think twice before putting your loved one here.
Don’t let the fancy decor fool you