Visiting Angels can customize care to meet all of your loved one’s needs. Our services are designed to provide compassionate care so your elder loved one can continue to live at home. Our senior home care providers are skilled professionals.
Visiting Angels provides non-medical home care services to seniors in Chapel Hill, NC, helping them live comfortably and safely at home.
It was a great service that took care of my great grandmother, and we are very appreciative of the care and the team!!! They were cooperative and gentle with my grandmother. I really appreciate them for their help!
My Caregiver Gaile Faison is working out very well.
Judith Breen
They have an amazing staff and service , never had any problems !
I am fairly disappointed with the services I received from Visiting Angels, especially since I read such positive reviews before I decided to use their services. I scheduled for caregivers to come on Sept 6, 7, and 8 (2024). My mother has serious health needs and is in need of consistent care. For each of these 3 days, the caregivers were no-shows and canceled their visits. On the 8th, we were informed that the caregiver had to cancel because she was “not feeling well due to her period.” This left our family in a very precarious and uncomfortable situation, scrounging to ask other family members to come by and help with feedings and changings. A replacement was finally found for the 8th, but we declined. We had already contacted family, who agreed to take out of their schedule to come and assist us.
We need more consistency, given my mother’s conditions, and Visiting Angels dropped the ball. It adds another level of stress to an already-stressful situation when caregivers cancel and leave us hanging. They offered no type of compensation for our troubles. We requested that they pay our current invoice ($120) as a creative way to compensate us and make us whole from the 3 canceled visits. The owner said no.
We have decided to remain with a second company that we have patronized, One You Love Homecare, for our private homecare needs. They communicate well and are sensitive to our mother’s condition. I know things happen and no agency is perfect. However, having cancellations 3 days in a row (and with no form of tangible compensation for the problems we encountered) was disappointing, leaving our family in a serious bind. We wish them the best but felt the need to share our experience.
——————————————————————————————
IN RESPONSE TO THE OWNER’S RESPONSE —
Just for clarity, we scheduled for 4 days of service. The first day (Thursday, Sept 5), we missed the caregiver, who waited for us while we were stuck in traffic on the way home. The remainder of the 3 days (Friday, Saturday, and Sunday), the caregivers canceled or were no-shows. So, there were 3 solid days where no one showed up, not 2 days as suggested by the owner.
Also, there were no attempts to resolve the issue until the final day (Sunday) when we were told about the young lady who was on her period. No other attempts were made to resolve the situation on Friday and Saturday.
Last, as I am expected to bear the financial burden of not being there on Thursday, Visiting Angels should be expected to bear the financial responsibility somehow of not being there Friday, Saturday, and Sunday. They have not, in any way, borne any of the financial burden and transferred the “savings” back to us. That was and remains my point. No-shows on both ends should have been able to offset each other. Having a no-show policy should go both ways. If we are not there, we are expected to still pay. If they are not there, they should be expected to still “pay” in some form of compensation and restitution. It’s the oldest business concept and provides the foundation for good customer service. Their apologies aside, they should practice making their customers whole.
Visiting Angels was a tremendous resource for my mother and our family. As her needs increased, so did the amount of time we spent with the caregivers. Rachel, in particular, was super attentive and kind, always on time, and just a really great person. I would highly recommend Visiting Angels to any family who needs support in caring for their loved ones.