We take an individualized approach to caring for our residents, and offer a wide range of amenities to ensure safety and comfort, all while feeling right at home.
New Hanover House is an assisted living and memory care community located in Wilmington, North Carolina.
This is the nastiest Facility I’ve ever encountered. The resident was getting bathed with shampoo pillowcases and socks. I had to go to the dollar store and buy them Clothes and Towels because they didn’t have any. Also, they only have one washing machine they use for more than 30 residents. Also, staff members are washing the resident’s clothes together so clothes end up missing. The memory care director doesn’t care about her residents. She talks badly about the people & the ED she just doesn’t give a freak at all she’s barely in the building herself. I wouldn’t send my dying dog to this place also the pictures I’m uploading are the laundry room on a good day so imagine how it looks on its worst days. Also, residents in memory care are just giving their pills they don’t sit there and watch them take the pills pills are in the bed with them there are roaches and their wardrobes also in the activity room there are roaches the staff sleeps and the one head med tech talks to Residents about med tech and staff to get them fired because she wants the position of being an ed I don’t see how the kitchen has a grade like that because I know that there are roaches in there the residence are hungry at night they do not have snacks out for them they don’t clean the rooms nor deep clean the rooms people that have died there belongings are still in rooms they tear towels to make washcloths they do not own a toothbrush nor toothpaste they do not have soap to wash the residents the sheets are very yellow and dingy Roaches inside the microwave and there is a resident that has coffee every morning has to sit there and drink her coffee with the roaches on the table … Down below I added more photos of this nasty place
I had the pleasure to visit New Hanover House recently and I was very impressed with the facilities and staff. Everyone seemed so friendly and my relative loves living there.
Can handle both
medical and cognitive issues. Finally feel comfortable leaving my son in the care of a nursing home.Overall good care and good staff.
Residents are treated like family
Please if you can avoid this company at all costs, they’ve left lisa in charge, she’s a power hungry monster,take deeper look at why the staff turnover is horrible,she runs off good people and keep those who are one in the same with her,the residents are not properly given baths,the residents clothes and bed linen isn’t washed properly,and staff just clock in and leave as they please without clocking out, smoking marijuana on the premises, things aren’t cleaned properly especially the eating area,covid is spreading like a wildfire,roach and bedbug infestation… There are several videos of her talking down to people for the fun of it,and talk negatively about others and belittling others for the fun of it,this includes residents and staff,lisa it’s supposed to be there to keep everything in order but purposely creates chaos to secure her own.. I truly wish I could show several of those videos of her, please get your family out of there. A lady by the name of Jackie has been purposely overmedicated and put in mental facilities due to her expressing the same concerns as a regular, she’s continuously released from the facilities because they see no mental illnesses, Lisa utilizes her power, to have these things done every time the lady speaks up, and whenever the lady which name is Jackie is place back at New Hanover House, she is overmedicated and can barely get up for breakfast or lunch… Brandon breedlove works in the front office,of course he wants to brownnose, against company policy for staff members to be able to write fake/false reviews,and whenever the 90 day probation period is over and benefits kick in is normally whenever they purposely get rid of kitchen staff.. .