Our care staff are specially trained in using techniques such as validation therapy, reminiscence and personal history, calming behavior management, life enrichment activities, and more to ensure residents are comfortable and happy in their home. Our community is also enhanced with additional security features to assist those who display exit seeking or wandering behaviors, which are common with Alzheimer’s and other forms of dementia.
Wellington Oaks is a premiere senior living memory care community providing a secure and safe home for those with Alzheimer’s and other forms of dementia.
The staff is very unprofessional, Dee Dee Barnes is a manager who thinks that place is hers. She tends to set her own rules that are not of the company. There is a lot of favoritism when it comes to the employees.
Not to mention the care of the residents below degrading. The Department of Health should be called on the facility asap. The facility does not even deserve a STAR.
If I could give this place a zero, even that wouldn’t be enough for that hell hole. Beware if you place a loved one there. As a registered nurse with 15 years experience, several years in nursing home care, this is not the place to send your Loved one. Staff are lazy, and there is NO RN on staff during the day. I observed pills just being handed to residents with no oversight in taking them. I found pills lying on the floor in multiple locations, multiple times. The residents are brought into the day room and just left, daily, multiple times per day, usually unsupervised. She was supposed to be fed, but because there were times when Mom could not feed herself, I began going almost daily to feed her myself. I would often walk in as they pulled her breakfast tray full of food because she couldn’t feed herself and not one CNA came to help.
Multiple complaints have been filed with DHHS, but DHHS uses a “we’re coming in for an inspection next week, so please be ready”. They get things sorted enough to pass inspection, only to revert back. NCDHHS, needs to make SURPRISE inspections. The license posted while my Mom was there was out of date by months!
When these facilities have multiple allegations filed with DHHS (and they did find violations), these cooperations simply change their name to make finding former reviews or information on the facility impossible. NCDHHS needs to do a better job for Medicare and Medicaid patients!!! There is no excuse for the things I saw and reported. Forget contacting the corporate office, they are zero help!
During COVID, we hired a private duty nurse to sit with Mom, since she could no longer feed or care for herself. They made my hired, paid out of pocket, private duty nurse feel so unwelcome, that they were hostile to her. Despite having NO WRITTEN policy in place prohibiting me from hiring private duty nursing, they decided to deny her entry into the building. She was so aggrieved, that she filed a complaint against Wellington Oaks with her employer, a very well known private duty nursing company in Greensboro.
I observed many people passing out on the floor, or develop bleeding wounds, staff walked right by or over them. Her first room had MOLD in her closet, it took weeks to get her moved, but only after she developed an upper respiratory infection. Despite the family doing her laundry, they would take her clean clothing and give to other residents, even though her name was in them and that they were repeatedly told NOT to do her laundry. Most of her clothing was never found and what was was washed in bleach and ruined.
Feces was left on walls and doors multiple times, despite multiple requests to clean her room. Her hygiene items were stolen so many times, it was ridiculous. Staff stole Moms belongings and clothing. The place is absolutely filthy and the management of Dee Dee Barnes is laughable at best. My mother died in that horrid place during COVID. When I was permitted to see her for 5 mins before she died, she looked like a holocaust survivor…. Starved. She had numerous wounds while she was there, many that NO ONE knew how she acquired, but her bed was left in an unsafe position multiple times, too far off the floor for her to get up safely.
She was left in her wheelchair in the middle of the night unsupervised in the dayroom because she could not stay in bed and no one would give her any medication to help her rest in comfort. Not only was she left unsupervised, but she fell out of the wheelchair, because the wheels on her chair were not locked, they lost her shoes and the wheelchair leg props, which were never recovered. NO THANKS to them but MOM is in heaven now… but Wellington Oaks continues to operate… now under a new name, likely with the same poor management and deplorable smell and conditions.
Wellington oaks is a community that cares about there staff and residents.i am blessed to be a part of the Wellington oaks family and will continue to support the community to staff,residents and families.
It’s a wonderful place I love the people there everybody is so nice and caring