The Canopy at Hickory Creek

We worked with them as vendors and we are about to start a Litigation Process because we cleaned their carpets on June its December and still no payment. Every week Mrs Kuzma appears with a different excuse (payment is delay or we made a mistake and pay a different vendor with the same name… and so on) and now she doesn’t even answer our emails. If thats how they handle payments to small business I can not image how the rest of the service is in any other matters.

Beware of the care you or your loved one is receiving here.

There is sufficient evidence that The Canopy staff administer sedatives to residents who are “uncooperative.” This not only can induce unnecessary falls, for which the resident is then charged, but is also against state law. They also failed to meet numerous requirements established by state law, specifically those of 2023 Florida Statute §429.28 (Resident Bill-of-Rights), subsections 1 a, b, c, e, h, and j.

The staff, while outwardly accommodating, also seems to lack the training to deal with residents with various personalities and specific needs.

The Canopy also has a policy that affords residents an unusual level of authority with regard to decision-making, particularly involving other residents. This introduces the risk of unfair treatment toward residents who may simply be unliked by them or are otherwise considered “black sheep.”

So, think again about either living here yourself or arranging for someone else to (unless you really don’t care about them).

I absolutely love this place. It’s beautiful and clean and the staff is amazing.
Everyone is very friendly and very knowledgeable

I took a tour to check out the facility my friend Bryan needs memory care this place was fantastic. During the tour I did a test of the staff and asked the same question 6 times and not a single displaced look the ladies were amazing just answered it with a smile.