Located in various states, our senior living communities are designed to offer comfort and support, featuring a robust activities calendar and dedicated staff to ensure our residents thrive.
Sonida Senior Living provides a welcoming community atmosphere for seniors looking for independent living, assisted living, and memory care options.
Very friendly and enjoyable environment! ALL staff are very helpful and friendly!
My grandmother has lived in 3 assisted livings in different states in the US and this one has been without a doubt the most concerning. It is never fun to relocate unless it is necessary – such as the family moving to a new state – but after months of waiting for Waterford to improve conditions we will now be making the in state move to another facility.
Management, food quality, forgotten meals, having to deduce my grandmother was having stroke symptoms after her, my aunt and I requested evaluations and insisted she go to hospital. She did in fact have a stroke. Shower days being missed/changed without notification, transportation – weeks-months without it regularly, lack of activities and outings, communication and reliability are just some of the biggest concerns. We have had several events in each category. Too many to possibly type out individually, but enough to justify complaints with the AHCA.
Administratively we have experienced surprise undiscussed charges that were more than 30% of her agreed to regular rate. Without any notice or discussion of change in care or change in need. Had we not noticed would have been an extra $1500/month auto drafted from her account. I can’t imagine how many times this has happened to residents without their knowledge.
Individually some staff and individual caregivers have been extremely kind and helpful. I am so grateful for those who have put in the effort. Unfortunately, the overall the experience has still been unorganized, negligent and at times unsafe.
I am fortunate my grandmother is cognitive, social, communicative and aware. I am fortunate to live nearby. I could not imagine trusting this facility with the care of anyone who was not able to advocate for themselves. Nor would I recommend Waterford to anyone.
Had lunch with my mom and had a wonderful lunch
The facility and staff were very good. The food was not edible at times and I noticed some of the residents having difficulty eating it.
A horrible experience. Certain staff were extremely rude to my mother. It’s an uncaring and unclean environment. The hallway smells of stale urine. Carpets are extremely old and worn. I joined her for lunch one day and saw a roach crawl across the table. I wouldn’t put my dog to be cared for in this place. Shame on them the way I witnessed how they treated their residents.
Moved mom out asap